Bilingual Customer Support Agent

Description

Job Summary: We are seeking a bilingual customer support agent with MMORPG experience to manage the community, resolve incidents, and monitor the game. Key Highlights: 1. Professional or recreational MMORPG experience 2. Customer and user support on virtual platforms 3. Collaboration in events and game monitoring We are currently recruiting for the position of Bilingual Customer Support Agent: **I. Requirements** * Academic Degree: Any field accepted. * Minimum two (02\) years of experience in customer/user support via virtual platforms or in-person. * Experience with massively multiplayer online role-playing games (MMORPGs), either professionally or recreationally. * Intermediate to advanced English proficiency. * Availability to work rotating shifts. \[Quarterly] * Experience handling users via social media. * Proficiency in Microsoft Office at least at the user level. * Prior experience preparing internal reports. **II. Responsibilities** * Prepare administrative, management, operational, and other internal reports. * Collaborate in planning and executing the community event schedule. * Conduct in-game and out-of-game investigations. * Host in-game events according to company directives and internal schedules. * Resolve user complaints, inquiries, and questions regarding the assigned game, ensuring user satisfaction. * Ensure users comply with the service policies of the assigned game. * Coordinate operations with other team members. * Monitor the status of servers and the assigned game on a daily basis. * Record daily user feedback and suggestions. * Assist other team members in managing the game's social media channels and forums. * Monitor and report any issues arising in the game to enable timely resolution. * Participate in monthly maintenance activities. **IV. Benefits** * Monthly salary of S/ 1,500\.00. * MYPE payroll registration from the first day of employment. * Monthly transportation allowance of S/ 100\.00. * Two taxi rides per month covered by the company. * Dinners and taxis covered by the company on regular maintenance days held at the office. * 100% company-covered EPS health insurance. * Internal career development path. Employment Type: Full-time Salary: S/.1,500\.00 per month Work Location: On-site employment