Customer Services Agent

Description

Job Summary: The Passenger Service Agent will perform check-in and boarding activities, delivering high-quality service and attention while knowing and applying operational and emergency procedures. Key Responsibilities: 1. Attend passenger requests efficiently and courteously 2. Know and apply operational and emergency procedures 3. Ensure fast, efficient, and expedited service for passengers Summary: Are you ready to take off toward new heights in the exciting world of aviation in Peru? As the undisputed global leader in airport services, Swissport Peru provides ground handling and serves millions of passengers each year. Our mission is clear and ambitious: "To deliver innovative and customized aviation industry solutions to guarantee an exceptional experience for our customers." At Swissport Peru, we firmly believe in the power of our team. We are inspired and guided by our core values: demonstrating dedication, doing the right thing, and achieving success together as a team. And now, it’s your opportunity to join us! We are seeking passionate and committed individuals who share our vision and wish to be part of this exciting journey across multiple locations throughout our beautiful country. Join us—and together, let’s conquer the skies! **Job Summary** The Passenger Service Agent is responsible for performing passenger check-in and boarding while providing appropriate attention and service. **Key Duties:*** Efficiently, professionally, and courteously attend to passenger requests at check-in counters, departure lounges, flight dispatch areas, and flight reception points. * Board and deplane passengers on flights. * Know and apply operational and emergency procedures. * Stay up to date with airline-mandated training courses. * Report any incidents occurring during flight preparation and operations to the assigned Team Leader. * Ensure passenger service is fast, efficient, and expedited. * Perform other duties inherent to the position. * Fulfill responsibilities outlined in the station’s QHSE Management System Manual and other manuals under their responsibility and management, ensuring compliance with ISO 9001, ISO 14001, ISO 45001, and ISAGO standards. **Your Profile*** 1 year of customer service experience. * Availability to work rotating shifts. * Technical studies in Commercial Aviation, Tourism, or related fields. * Intermediate English proficiency. * Residence in areas adjacent to the airport. **What We Offer*** Formal employment from Day 1, including all statutory benefits. * Round-trip transportation. * Food allowance card. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.