Customer Services Agent

Description

Job Summary: The Passenger Service Agent is responsible for passenger check-in and boarding, delivering high-quality service and attention to passengers. Key Highlights: 1. Provides ground handling services and serves millions of passengers globally. 2. Seeks passionate and committed individuals who share the company's vision. 3. Join a team that connects the aviation world. Summary: Are you ready to take off toward new heights in the exciting world of aviation in Peru? As the undisputed global leader in airport services, Swissport Peru provides ground handling services and serves millions of passengers annually. Our mission is clear and ambitious: "To deliver innovative and customized aviation industry solutions to ensure an exceptional experience for our customers." At Swissport Peru, we firmly believe in the power of our team. Our core values—demonstrating dedication, doing the right thing, and achieving success together as a team—inspire and guide us. Now is your chance to join us! We are seeking passionate and committed individuals who share our vision and wish to be part of this exciting journey across various locations throughout our beautiful country. Join us—and together, let’s conquer the skies! **Job Summary** The Passenger Service Agent is responsible for passenger check\-in and boarding, delivering appropriate attention and service. **Key Responsibilities:*** Efficiently, courteously, and professionally attend to passenger requests at check-in counters, departure lounges, flight dispatch areas, and flight reception. * Board and deplane passengers. * Know and apply operational and emergency procedures. * Stay current with airline-mandated training courses. * Report any incidents occurring during flight preparation or operations to the assigned Team Leader. * Ensure passenger service is prompt, efficient, and seamless. * Perform other duties inherent to the position. * Fulfill responsibilities outlined in the station’s QHSE Management System Manual and other manuals under their responsibility and management, ensuring compliance with ISO 9001, ISO 14001, ISO 45001, and ISAGO standards. **Candidate Profile:*** One year of customer service experience. * Availability to work rotating shifts. * Technical studies in Commercial Aviation, Tourism, or related fields. * Intermediate English proficiency. * Residence in areas near the airport. **What We Offer:*** Formal employment from Day 1, including all statutory benefits. * Round-trip transportation. * Food allowance card. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the aviation world.