DESIGN SOLUTIONS DEVELOPMENT ASSOCIATE I (DESIGN RESEARCH)

Description

Job Summary: BBVA is seeking a professional with experience in Design Research or Service Design to generate relevant user insights and improve products and services. Key Highlights: 1. Develop a professional career in a global and innovative company. 2. Be part of multidisciplinary and diverse teams. 3. Contribute to a more inclusive and sustainable banking system. **Want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles—including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Indefinite) **What Are We Looking For?** Responsibilities: * Conduct exploratory and evaluative research activities to generate relevant insights about users, their needs, behaviors, pain points, and opportunities for improvement in products, services, or experiences. * Support operational planning of research initiatives by organizing activities, timelines, resources, participants, materials, and dependencies required for successful fieldwork execution. * Prepare research guides, protocols, stimuli, and materials, ensuring methodological consistency, clarity of objectives, and alignment with established specialty guidelines. * Conduct qualitative or evaluative fieldwork, applying defined research techniques to collect valid, structured, and actionable information aligned with project goals. * Systematize, organize, and analyze research data to identify patterns, findings, tensions, behaviors, and relevant insights for design and business teams. * Produce research deliverables such as reports, findings maps, learning syntheses, journey maps, insight matrices, or other project-required inputs. * Document evidence, sources, methodological decisions, and supporting materials to ensure traceability, reusability, and consistency of Design Research deliverables. * Update specialty knowledge repositories and systems—incorporating findings, learnings, reports, and final materials into the Design Info System or other team-defined spaces. * Provide technical support to Design Shapers and design teams, resolving operational or methodological queries within one’s scope of responsibility and escalating complex questions when appropriate. * Coordinate operational activities with Research Ops, facilitating participant management, incentives, documentation, scheduling, consent forms, or other inputs required for research execution. * Ensure the order and quality of research deliverables’ documentation, maintaining structures, naming conventions, versions, and evidence per specialty-defined standards. * Participate in specialty follow-up ceremonies, reporting progress, blockers, learnings, and support needs related to assigned research projects. * Contribute to knowledge management material creation by documenting best practices, recurring learnings, use cases, and applicable methodological references for future projects. * Support content preparation for Design Research dissemination spaces—contributing findings, examples, materials, or learnings for practice communities, workshops, or internal sessions. * Collaborate with other design specialties and related disciplines, providing research inputs that support the development of proposals, hypotheses, concepts, prototypes, or experience improvements. * Identify opportunities to improve research execution, proposing operational, methodological, or documentation adjustments within one’s area of responsibility. * Perform other duties assigned by the leader and promote continuous role improvement. **Requirements**: **Academic Requirements** * Academic background in disciplines such as Sociology, Psychology, Anthropology, or Industrial Design. **Required Experience** * Minimum of 4 years of solid, dedicated experience in Design Research or Service Design. * Preferably with prior experience in the banking or mass-consumer sector. **Technical Skills** * **Design and Analysis Tools:** Proficiency in tools such as Figma or Miro. * **Excel:** Intermediate level. * **Language:** Fluent English (especially reading proficiency). * *Preferred:* Initiative and knowledge in using Artificial Intelligence tools. **Operational and Soft Skills** * **Execution Focus:** Demonstrated ability to plan and practically conduct user interviews and diagnostics. * **Communication Skills:** Assertive and executive communication to effectively interact with diverse *stakeholders*. * **Interpersonal Skills:** Teamwork capability, proactivity, and strong customer empathy. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation, and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that enables each person to show their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose and guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the position in that country. In case you are selected as the final candidate, BBVA may assist you with the corresponding permit/visa application process, with the understanding that if, for any reason (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the performance of the position in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.