Reservation Executive

Description

Job Summary: We are seeking a Reservation Executive with a passion for customer service and attention to detail to manage travel reservations across South America, ensuring a high-quality experience for our customers. Key Highlights: 1. Be part of the transformation of travel in South America. 2. Contribute to sustainability and community development through tourism. 3. Work in a positive environment with multicultural colleagues and clients. Join the travel revolution in South America with Setours Handcrafted Journeys! At Setours, we are looking for a Reservation Executive to become a core member of our team. About Setours: Our mission goes beyond destinations—we aim to redefine the essence of travel in South America. We are inspired by the idea of making a positive impact on the environment, local communities, and the well-being of our travelers. Be part of something bigger, where sustainability and community development lie at the heart of our experience! About the Position: As a Reservation Executive, your mission will be to timely and efficiently manage the request, confirmation, and reconfirmation of service reservations with suppliers, ensuring that the proposed travel experience is delivered in accordance with sales department and customer requirements. Key Responsibilities: * Register traveler information (passports, flight codes, rooming lists, etc.) provided by the Sales Department into the system. * Monitor reconfirmation of travel services with all suppliers. * Manage bookings with alternative suppliers meeting customer requirements. * Generate, edit, and send the Booking Status to the Sales Department within the established deadline. * Handle Sales Department requests regarding reservation changes or cancellations and update the Booking Status accordingly. * Identify prepaid services (domestic and international) and generate payment orders. * Verify that supplier invoices match the rates quoted by the Sales Department. * Track payment deadlines and service reconfirmation deadlines according to each supplier’s policies. * Issue or coordinate issuance of ground transportation tickets (bus and train), flights, and overflights, as applicable. * Enter operational notes related to suppliers and travelers into the system for the Operations Department. Are You the One? If you have a strong affinity for customer service and attention to detail—and want to join an agile, forward-moving team—we want to meet you! Requirements and Technical Skills: * Experience in Reservations—Inbound Tourism. * Knowledge of domestic destinations and South American destinations (Bolivia, Argentina, Chile, Brazil, and Ecuador). * Proficiency in English. * Familiarity with Office tools and adaptability to quotation and reservation systems. Benefits: * Positive work environment. * Multicultural colleagues and clients. * Hybrid work policy. * Office located in Miraflores. * Market-competitive salary. * Statutory labor benefits. Join Setours and be part of the transformation of travel in South America! Send your CV to recruiting+setours.com | SUBJECT: CV – RESERVATION EXECUTIVE and embark on a unique professional experience. Sector * Travel organization Employment Type Full-time Position Type: Full-time Salary: Starting from S/.1.00 per month Application Question(s): * What is your availability to start working at SETOURS? * What is your salary expectation? * Do you have experience in Inbound Tourism? Work Location: Hybrid in Miraflores, Lima