Technical Support

Description

Job Summary: We are seeking a Technical Support professional to provide comprehensive user support, addressing and resolving hardware and software incidents and requests in a dynamic environment. Key Highlights: 1. Comprehensive technical support for end users 2. Diagnosis and resolution of hardware and software failures 3. Opportunity for professional growth We are Newport, an entertainment-sector company currently looking for a Technical Support professional to join our team. Main Responsibilities: Provide comprehensive technical support to end users. Receive, log, and resolve incidents and requests using ITSM tools. Deliver on-site and remote support for equipment and systems. Diagnose and resolve hardware and software failures. Ensure operational continuity and compliance with service level agreements (SLAs). Requirements: Completed technical degree in Computing and Informatics, Technical Support, Networks and Communications, Electronics, or related fields (mandatory). Bachelor's degree in Systems Engineering, Computer Engineering, or related fields (desirable). Minimum 2 years of experience as a TI Technical Support, Field Support, or Help Desk (N1/N2) professional. Knowledge: Microsoft Office 365. Windows 10 / 11. Linux (intermediate level). Ticket management tools (ITSM). Hardware diagnostic software. Remote support tools. We Offer: Monthly salary of S/1,730, including all statutory benefits. Opportunity for professional growth. Positive work environment. Rotating schedule (Morning – Afternoon – Night) per month; Day off: Once per week (Saturday or Sunday). Work location: San Miguel and San Isidro. If you meet the profile and are interested, apply with us!. -Requirements- Minimum education: Technical 2 years of experience Knowledge: Leadership, Teamwork Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist