Technical Support Assistant

Description

Job Summary: We are seeking a Technical Support Assistant with experience in equipment maintenance, networking, and system administration for an exclusive multi-sport club. Key Highlights: 1. Experience in assembling and maintaining PCs and laptops 2. Knowledge of network configuration (routers, switches, WIFI, VPN) 3. User management in Active Directory and Helpdesk support TECHNICAL SUPPORT ASSISTANT An exclusive multi-sport club is looking for a top-tier professional to fill the position of Technical Support Assistant, with the following profile: REQUIREMENTS: - Technical or Higher Education degree in Computing, Informatics, Systems, or related fields. - Minimum 2 years of experience in similar positions. - Assembling and maintenance of PCs and laptops. - Intermediate knowledge of Microsoft Office. - Networking knowledge: router and switch configuration, wireless networks (WIFI), VPN, cable termination and testing. - Installation and configuration of operating systems and base software. - Basic knowledge of surveillance cameras (installation and configuration). - Inclusive position. MAIN RESPONSIBILITIES: Carry out the Preventive Maintenance Plan for the club's computing equipment and printers across all locations. Assist in managing the purchase of new computing and networking equipment upon request from the Senior Systems Supervisor. Likewise, manage warranty claims with suppliers for the club's computing equipment, for replacement or repair. Handle daily user requests and incidents regarding connectivity, computer systems, peripherals, and network services, as well as install and configure base software on computing equipment. Manage user accounts in Active Directory (creation, blocking, unblocking, password reset, and permission assignment). Receive, log, and follow up on incidents and requests through the Helpdesk system, meeting established SLAs. Diagnose and resolve hardware and software issues (PCs, laptops, printers, mobile devices, access control systems, etc.). Conduct inspections in the Data Center to ensure equipment remains in good condition. Properly manage the club's technology asset inventory. Perform structured cabling installations. Execute backups (data backups) of emails, computers, and servers. Report and follow up with Communication Service Providers (internet, email, and website) when operational issues arise. Identify and resolve network issues such as intermittent connectivity, slow network speed, or packet loss using diagnostic tools and troubleshooting techniques. Administer user network access, including configuring access policies, assigning permissions, and resolving authentication and authorization issues. Maintain accurate records of problems and implemented solutions. BENEFITS: - Formal employment contract / Statutory benefits - Market-competitive salary - Ongoing training. -Requirements- Minimum education: Technician 2 years of experience Age: between 25 and 35 years Keywords: assistant, helper, aide, auxiliary, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist