Customer Service Advisor / Full-Time Remote Position for Claro – Lima or Callao

Description

Job Summary: We are seeking Customer Service Advisors for Claro, responsible for providing support and resolving inquiries via phone calls, registering incidents, and meeting quality and service indicators. Key Highlights: 1. Customer service via phone calls to resolve inquiries and requests 2. Incident registration and case tracking 3. Focus on meeting quality and service indicators We are currently looking for Customer Service Advisors for our client Claro, focused on delivering support and resolving inquiries via phone calls. Work Modality: - Remote work What will you do? - Provide customer service via phone calls - Resolve inquiries and requests - Support users - Register incidents and track cases - Meet quality and service indicators Schedules: Monday to Sunday within the following shifts: - 6:00 a.m. to 5:00 p.m. - 8:00 a.m. to 7:00 p.m. - 10:00 a.m. to 9:00 p.m. - 12:00 p.m. to 11:00 p.m. - One rotating day off per week What do we offer? - Base salary: S/1130 - Variable pay: S/226 based on performance indicators - Attendance bonus: S/100 (for the first two months) - Referral bonus - Full payroll with statutory benefits Requirements: - Minimum 3 months of experience in customer service within a call center At Apex, we value diversity in all its forms. We especially encourage persons with disabilities to apply for this role. If you are looking for a place where you can grow professionally, where your ideas are heard, and where your hard work is rewarded, Apex América Perú is the perfect place for you! -Requirements- Minimum education: Secondary education years of experience Age: 18 years or older Keywords: advisor, asesor, care, costumer, cliente, casa, remoto, remote, teletrabajo, home