Customer Experience Intern

Description

Job Summary: Rextie, a leading fintech startup in foreign exchange, is seeking a Professional Customer Service Intern to manage tickets, track their status, and handle customer calls. Key Highlights: 1. Manage escalated tickets and track their status 2. Handle customer phone calls for requests and complaints 3. Be part of an agile, modern company with international projection Rextie is the leading fintech startup in foreign exchange in Latin America and Peru, having processed over USD 5.5 billion in currency exchanges. We are revolutionizing the financial sector through innovation and technology, backed by a talented team of \+50 professionals with extensive international experience. We are now looking for our next: Professional Customer Service Intern Responsibilities: * Manage escalated tickets requiring third-party attention. * Track ticket status—including backlog and daily tickets—and report the ticket closure rate at the end of each workday. * Meet backlog and service-level indicators according to established targets and based on the assigned product type. * Handle incoming customer phone calls for requests, inquiries, and complaints. * Make outbound calls to customers for technical assistance and personalized support. * Assign tickets to the appropriate departments. Requirements: * Technical degree / Bachelor’s degree in Business Administration, Communications, Industrial Engineering, or related fields. * Preferably prior experience in Customer Service/Support, either in a call center or in-person setting. * Intermediate/Advanced English proficiency What We Offer: * Professional Internship Agreement * FOLA Insurance * Hybrid work arrangement * Opportunity to join an agile, modern company with international projection * Work at the market-leading currency exchange fintech startup * Mental health center agreement and corporate discounts * Four hours off on your birthday REXTIE S.A.C. is a company that values diversity and inclusion; therefore, we do not discriminate based on age, gender, sexual orientation, ethnic origin, religion, disability, or any other condition. We encourage all qualified individuals to apply. Employment Type: Full-time, Permanent, Internship Contract Duration: 12 months Salary: S/.1,200\.00 per month Application Question(s): * Are you available to work Monday–Friday from 8:30 AM to 5:30 PM (hybrid) and Saturdays from 9:00 AM to 3:00 PM (remote)? * Do you have immediate availability? * Are you a recent graduate seeking professional internship opportunities? Work Location: Hybrid in San Isidro, Lima