Customer Service Assistant

Description

Position Summary: We are seeking a Customer Service Assistant to provide comprehensive follow-up and resolve customer inquiries before and after disbursement, ensuring an optimal experience. Key Highlights: 1. Comprehensive customer support and follow-up 2. Autonomous management of inquiries and cases 3. Coordination with various departments for resolution **Join our team!** At **Global Go**, we are looking for talent for the **Customer Service Assistant** position—learn more about this career opportunity below: What is the main challenge? * Provide comprehensive customer support and follow-up during pre- and post-disbursement stages, ensuring timely handling and follow-up of assigned cases until resolution or proper escalation. Resolve inquiries and cases autonomously and contribute to an optimal customer experience. What will be your key responsibilities? * Handle customer inquiries and cases through established channels, providing clear guidance on processes and the status of their requests. * Manage appointments, questions, and operational cases requiring pre-disbursement follow-up. * Conduct post-disbursement follow-up on cases until resolution or proper escalation, coordinating with various departments. * Identify risk indicators, non-compliance, or dissatisfaction, and escalate cases exceeding your resolution authority. * Manage complaints and requests per established guidelines, documenting provided solutions. * Record, classify, and update information on interactions, cases, and follow-ups in the CRM. * Other duties aligned with the position. What are we looking for? * Technical graduate or final-year student in Administration, Marketing, Communications, Management, or related fields. * **1 to 2 years** of **experience** in customer service, operational support, or case management; experience in high-volume sectors and/or processes is desirable. * CRM proficiency (Kommo preferred), WhatsApp Business, and digital signature tools. * Intermediate-to-advanced Excel skills. * Knowledge of customer service and/or collections, or related areas. * Familiarity with AI tools (desirable). * Proficiency in digital channels. What do we offer? * Formal employment from day one, with all statutory benefits. * Per diems. At **Global Go**, we firmly believe in equal opportunity and therefore promote gender diversity, ethnic and national origin diversity, and inclusion of persons with disabilities and/or different abilities (in accordance with Law No. 2 9 9 7 3\). Salary: S/.1,500\.00 \- S/.1,800\.00 per month Application Question(s): * Please state your salary expectations. * Are you available to work Monday through Saturday? * How many years of experience do you have in Customer Service? Work Location: On-site employment