Front Office Customer Service Advisor

Description

Job Summary: We are seeking a Front Office Customer Service Advisor for a real estate company, responsible for receiving, attending to, and managing customer inquiries professionally. Key Highlights: 1. Friendly and professional attention to customers and referrals. 2. Management of inquiries and procedures using knowledge and tools. 3. Protection of customer and company confidentiality. At Menorca Inversiones, a prominent real estate company, we are currently looking for a Front Office Customer Service Advisor. Responsibilities: Receive and attend to customers cordially and professionally at the office or provincial referrals. Actively listen to understand the customer's context, needs, and expectations. Ensure personalized service by applying channel protocols and guidelines, meeting Menorca-defined quality standards. Identify the customer or potential customer and update their data according to current protocols. If confidential information must be provided, verify the customer's identity in advance per personal data protection regulations. Protect customer and company information confidentiality at all times. Record each interaction (inquiries, requests, procedures, complaints, or claims) in the Sperant system by creating tickets, ensuring traceability and follow-up. Manage inquiries, requests, and procedures using available knowledge, tools, and authority, providing immediate solutions. Requirements: - Completed technical education or university studies (in progress or incomplete) in Communications, Law, Administration, Real Estate Management, or related fields. - 1 year of experience in customer service areas. - 1 year of experience in the real estate, banking, or related sectors. - Salary: 1500 soles. - Availability to work onsite at our San Isidro offices. - Schedule: Monday to Friday, 8:45 AM to 6:00 PM; Saturdays, 9:00 AM to 1:00 PM. - Full statutory payroll (100%) with all legally mandated benefits. - Requirements - Minimum Education: Technical 1 year of experience Keywords: advisor, asesor, care, costumer, cliente, oficina