Technical Support

Description

Position Summary: Responds to and resolves software incidents, performs diagnostics, installs equipment, and provides assistance in incident management and documentation. Key Highlights: 1. Software incident response and resolution 2. Technical diagnosis and support for computers and printers 3. Assistance in incident management and documentation **IT SUPPORT** **Responsibilities** * Respond to and resolve software incidents reported by users. * Perform initial diagnostics and troubleshooting to identify technical issues. * Install, configure, and provide support for computer systems and printers. * Assist the IT department in incident management and tracking. * Support documentation of procedures and preparation of technical reports. * Escalate cases requiring specialized attention in a timely manner. **Requirements** * Technical or university studies in Systems Engineering, Computer Science, Information Technology, or related fields. * Basic knowledge of technical support, operating systems, and hardware configuration. * Ability to diagnose and resolve first-level incidents. * Teamwork and user-facing communication skills. * Familiarity with networks, printers, and helpdesk tools is desirable (not mandatory). **Position Conditions** * Schedule: Rotating * Work Mode: On-site * Locations: Villa El Salvador and La Victoria * Position Type: Full-time * Compensation: S/ 1,130 **Benefits** * Formal employment registration from day one. * EsSalud health insurance. * Mobility bonus. * Opportunities for professional growth and development. * After 3 months, eligibility for EPS health insurance. **Important** To participate in the selection process, you must complete the following application form: ***https://shorturl.at/QQ3Qr*** Salary: Starting from S/.1,130\.00 per month Workplace: On-site employment