**Company Description:** We are more than 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. At Falabella Peru, we foster an inclusive and diverse culture focused on equity and respect for different perspectives. This includes aspects such as gender, religion, disability, LGBTQ+ identity, ethnicity, and diversity. Therefore, all our selection processes are conducted under this principle. **Job Mission:** Lead and manage alerts generated by the system, ensuring timely fraud detection, analysis, and mitigation. **Job Responsibilities:** * Ensure appropriate fraud monitoring management by organizing the team to address anti-fraud alerts generated by our monitoring system within the expected service level. * Guarantee staffing coverage aligned with the volume of fraud alerts. * Communicate all alerts and potential fraud cases, complaints, and other internally identified communications to the Transaction Intelligence team for respective analysis and investigation. * Coordinate periodic meetings with the team responsible for handling disputes related to unrecognized transactions, to identify improvement opportunities in anti-fraud alert management and thereby reduce losses for the Bank. * Manage reporting of pending alerts requiring follow-up, assigning them to monitoring analysts for resolution. * Carry out necessary actions to ensure transaction monitoring indicators remain within thresholds defined by the Bank. * Manage recovery (with various financial institutions and merchants) of fraud-related amounts held, through timely coordination among them, aiming to minimize losses for the institution. * Prevent, investigate, analyze, identify, and report fraudulent activity or fraud risk across the Bank’s various products. **Requirements:** Experience in Fraud Prevention (specifically in fraud transaction monitoring) Knowledge of Fraud Detection Systems (Paytrue or Monitor Plus) and intermediate-level Office proficiency Proactivity, multitasking ability, incident resolution skills, teamwork, and service orientation. University graduate in Administration, Engineering, or related fields **Offer Conditions:** **Benefits:** * Formal employment contract from day one * Professional growth opportunities within group companies * Positive work environment and healthy workplace culture * Purpose-driven projects