Summary: Seeking a highly organized, customer-focused Virtual Assistant to manage service requests and ensure efficient dispatch of field technicians for an essential home services business. Highlights: 1. Opportunity for financial and professional growth 2. Contribute to smooth operations and exceptional client experiences 3. Clear upward mobility with performance-based raises **Customer Service \& Dispatch Virtual Assistant** -------------------------------------------------- * **Pay Range:** $5\.00 – $8\.00 USD per hour. * **Work Type:** Full\-time (40 hours/week). * **Schedule:** Standard US Pacific Standard Time (PST) business hours, with the possibility of weekend shifts as needed (advance notice provided). * **Location:** 100% Remote. ### **Role Overview** We are seeking a highly organized, customer\-focused Virtual Assistant to support a thriving business in the essential home services sector. This is a 100% remote, full\-time position offering competitive compensation with a clear trajectory for financial and professional growth. This role is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians. ### **Key Responsibilities** * **Customer Support (KPI Target):** Serve as the primary point of contact for customer inquiries, maintaining a strict 2\-minute SLA for response times. * **Dispatching \& Logistics:** Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments. * **Data Management:** Log service requests, update customer records, and maintain accurate dispatching information across relevant systems in real\-time. * **Client Communication:** Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays. * **Issue Resolution:** Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction and brand trust. * **Team Collaboration:** Collaborate directly with field teams to ensure seamless service delivery and operational alignment. ### **Requirements \& Qualifications** * **Experience:** Proven track record in a customer service or dispatching role, specifically within a service\-oriented industry (e.g., HVAC, plumbing, electrical). * **Technical Proficiency:** Direct, hands\-on experience and comfort navigating ServiceTitan is strictly required. High proficiency with scheduling tools and standard office applications. * **Communication Skills:** Exceptional verbal and written English communication abilities to confidently interact with US\-based clients. * **Core Competencies:** Strong organizational skills, problem\-solving aptitude, and keen attention to detail. Capacity to manage multiple priorities in a fast\-paced, high\-volume environment. * **Remote Infrastructure:** Ability to work independently with minimal supervision. Must possess a dedicated, noise\-free home office setup equipped with reliable, high\-speed internet and a backup power/internet solution. ### **Benefits of Working for Hyre** * Clear upward mobility with performance\-based raises to reward your hard work. * Minimum 5 days off annually (paid or unpaid based on client terms). * Annual cost\-of\-living adjustments at your one\-year anniversary. * Opportunities for continuous career growth.
María García
Indeed · HR
María García
Indeed · HR
