E-commerce Operations Assistant (Intern)

Description

Job Summary: We are seeking a proactive and organized intern with an interest in e-commerce to assist in all operational activities, including customer support and order and logistics management. Key Highlights: 1. Comprehensive learning of e-commerce operations 2. Ongoing training in e-commerce operations 3. Opportunity for professional growth within a growing company **E-commerce Operations Assistant (Intern)** **Who We Are** We are a Peruvian e-commerce company specializing in the nationwide distribution of fast-moving consumer goods. Our goal is to deliver a fast, efficient shopping experience with excellent customer service. We seek proactive, organized individuals eager to learn the end-to-end operations of an e-commerce business. You will have the opportunity to engage across all operational areas of the business and gain hands-on experience within a growing company. **Main Responsibilities** * Respond to customer inquiries via WhatsApp Business and other digital channels. * Provide advisory support throughout the purchasing process and follow up until sale completion. * Register orders and verify each customer's information. * Coordinate shipments with courier and motorcycle delivery services. * Prepare, inspect, package, and label orders. * Manage local deliveries and provincial shipments. * Maintain up-to-date inventory control. * Assist with receiving, organizing, and storing merchandise. * Record payments, orders, and operational movements in internal systems. * Track deliveries, incidents, and customer complaints. * Support preparation of daily operational reports and key performance indicators. * Keep the workspace organized and ensure adherence to established procedures. * Collaborate on any operational tasks necessary for smooth business operations. **Candidate Profile** * University or technical student in final semesters. * Interest in e-commerce, logistics, customer service, and operations. * Excellent organizational skills and attention to detail. * Strong ability to communicate courteously and professionally. * Ability to work under pressure and manage multiple tasks simultaneously. * High sense of responsibility and commitment. * Proactivity in problem-solving and proposing improvements. * Proficiency with digital tools and ability to quickly learn new systems. * Familiarity with Microsoft Excel or Google Sheets is desirable. * Prior experience in customer service, sales, logistics, or e-commerce is valued but not required. **Competencies** * Customer orientation. * Organization and planning. * Effective communication. * Teamwork. * Adaptability. * Responsibility. * Initiative. * Quick learning. **We Offer** * Ongoing training in e-commerce operations. * Comprehensive learning about e-commerce operations. * Excellent working environment. * Opportunity for professional growth aligned with company expansion. * Active participation in process improvement and optimization projects. * Internship agreement compliant with applicable regulations. * 30-hour weekly schedule. Salary: S/.1,000.00 per month Workplace: On-site employment