Systems Assistant

Description

Position Summary: We are seeking customer service personnel to handle, manage, and resolve incidents; provide remote support and training; and install utilities and software. Key Responsibilities: 1. Customer incident handling and resolution. 2. Remote support and training on system usage. 3. User manual creation and assistance in other functions. Software development company seeking to incorporate customer service personnel into its team. Responsibilities: * Handle, manage, and resolve customer incidents via the Help Desk. * Provide remote support to customers on system usage. * Deliver virtual training on proper system usage. * Install utilities and software. * Create user manuals for systems. * Assist in other required functions. Requirements: * Technical or professional education in Computing, Systems, Informatics, or related fields. * Knowledge of hardware and software installation, maintenance, and configuration. * Communication, organizational, and customer-oriented skills. Working Hours: Monday–Friday, 9:00 AM–6:00 PM; Saturday, 9:00 AM–1:00 PM Interested candidates should send their CV and salary expectations to novaservit@gmail.com. Employment Type: Full-time Application Question(s): * Please state your salary expectations. Work Location: On-site employment