Fault Operator - Lima

Description

Job Summary: We are seeking a technician or university graduate in Networks and Telecommunications to remotely coordinate field repairs and ensure service quality. Key Highlights: 1. Remote coordination of field repairs to ensure service continuity. 2. Tracking and updating home internet cases. 3. Opportunity for professional development and career progression. With over 14 years of experience in the telecommunications industry, our presence spans **Chile, Peru, and Colombia**, supported by extensive expertise in **installations and engineering**. We have established ourselves as a leading company in this sector, delivering comprehensive solutions to our clients. **Your main responsibilities will include** * Coordinating remotely with contractors for field repairs. + Assigning tasks, requesting ticket updates, and scheduling technical visits to customers. + Tracking and updating home internet cases via the platform assigned by the client. + Logging detected faults in ticketing systems. + Prioritizing repairs based on service impact. + Ensuring repairs meet quality standards. + Escalating cases to O\&M PEXT as appropriate. **What do we require from you?** * Technicians or university graduates in Networks and Telecommunications or related fields. * Minimum 6 months of experience in similar roles within networks and telecommunications. * CCNA Course – Modules 1 and 2 (desirable). * Familiarity with AU2000 platform. * Experience with ticketing platforms. * Knowledge of GPON/ BAFI/ LTE/ PP/ PMP technologies. * Proficiency in KMZ. * Availability for hybrid work from Monday to Saturday. **What do we value?** * Effective communication. * Sense of urgency. * Adaptability. * Commitment. **What do we offer?** * Full payroll registration (Bonus, Vacation, CTS, ESSALUD Health Insurance, and Life Insurance per Law). * Company-certified training programs. * Career progression path. * Access to corporate discount agreements. * Work modality: Hybrid