Junior Level 1 Technical Support - Part-time

Description

Job Summary: We are seeking a Help Desk Operator to provide technical support, manage incidents, and log user requests. Key Highlights: 1. User technical support for base software and applications. 2. Incident management and tracking of pending tickets. 3. Team collaboration and learning with HITSS staff. We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical or university students or graduates in Systems Engineering or related fields. \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, or remote technical support. Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Ensure operational continuity of incident support services during scheduled hours for systems covered under the service scope. \- Handle application-related incidents from the Help Desk. \- Log all incidents occurring during the assigned shift. \- Continuously track pending tickets and ensure their proper closure. \- Share knowledge gained from training sessions conducted by HITSS staff with team members. \- Log user requests in the Help Desk tool. \- Verify that each request contains the minimum required information for processing. Schedule: Monday to Sunday (1 rotating day off) Part-time modality: 4 hours per day, rotating shifts between 7 AM and 9 PM (7 AM is the earliest entry time; 9 PM is the latest exit time). Benefits: Join the América Móvil Group. Full payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with preferred work modality and salary expectations. “Global HITSS maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process.” Please visit our website. Employment Type: Full-time Salary: Up to S/.700\.00 per month Application Questions: * What are your salary expectations for part-time work? * What is your academic degree? * Do you agree with the specified on-site requirements and schedule? * Do you have experience providing remote user support? \* Please detail. Work Location: On-site employment