On-Site Microcomputer Support

Description

Job Summary: We are seeking an on-site microcomputer support professional to resolve hardware and software incidents and maintain users' IT resources. Key Highlights: 1. On-site hardware and software technical support 2. Comprehensive management of computers and peripherals 3. Maintenance and updating of IT asset and license inventory Join Stefanini! At Stefanini, we are over 30\.000 brilliant minds connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss out! **On-Site Microcomputer Support!** **** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** These services originate from the Service Desk (first-level support) to resolve incidents/requests that cannot be addressed remotely. They cover user IT resource incidents/requests within scope—primarily related to software and hardware usage, operation, and configuration. On-site technical support services shall assume the following responsibilities: Support for all PCs and peripherals included in this proposal, located at THE CLIENT’S premises. Responsible for resolving hardware and software incidents on-site. * Support for incidents related to base software specified in this proposal. * Preparation, installation, configuration, and replacement of computing equipment due to equipment anomalies. Includes equipment cloning, user data backup, * user data restoration, equipment personalization, and information restore. * Preparation of equipment for delivery to the vendor for warranty application. * First-line support for printers. * Maintaining up-to-date hardware and software inventory. * Maintaining up-to-date licensing documentation. Full-time schedule Monday through Friday, 8:00–18:00 hrs. On-site mode. **Requirements and Qualifications** University or technical graduate in Systems, Computer Science, Electronics, Telecommunications, or related fields. * ITIL 4 training (certification preferred) * 1–2 years of professional experience. * Knowledge of microcomputer systems and Windows and macOS operating systems. * Basic SAP knowledge. * Experience in remote technical support, on-site support, and microcomputer support. * Incident resolution and request handling. * Effective communication skills **Additional Information** provis 200 soles Looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and build a better future with us!