Intermediate English SOC – Konecta

Description

Job Summary: We are seeking an engineer to provide Level 1, Level 2, and Level 3 Back Office technical support for the monitoring and supervision network, ensuring service continuity. Key Highlights: 1. Level 1, Level 2, and Level 3 Back Office Technical Support 2. Ensure service continuity 3. Problem analysis and resolution SOC \- Konecta Lima Center \- Intermediate English **Intermediate English – Rotating 24/7 Shifts** **Work Mode:** On-site (Client's office) Job Objective Provide Level 1, Level 2, and Level 3 Back Office technical support for the monitoring and supervision network of a specific product line, ensuring service continuity and participating in technical acceptance processes. Schedule Rotating 24/7 shifts Availability for weekend on-call duty in case of critical outages (24/7 incidents\). Main Responsibilities * First-level (N1\) technical support for the monitoring network. * Handling, logging, and tracking of technical incidents. * Escalation of cases according to established procedures. * Monitoring of alarms, events, and service interruptions. * Participation in the technical acceptance process of services. * Preparation of reports and technical documentation. * On-site support at the client's office. * Weekend on-call duty for critical failures. Requirements * Graduate, bachelor’s degree holder, or certified professional in Telecommunications Engineering, Systems Engineering, Network Engineering, or related fields. * Up to 1 year of experience in Back Office, NOC, monitoring, or technical support. * Intermediate English proficiency (MANDATORY). * Basic knowledge of: * Networks and telecommunications. * Service monitoring. * Ticket and incident management. * Availability for night and rotating shifts. * Availability for weekend on-call duty. Competencies * Problem analysis and resolution. * Working under pressure. * Effective communication. * Responsibility and commitment. * Service orientation. MYPE payroll Employment Type: Full-time Salary: S/.2,000\.00 per month Work Location: On-site employment