Collections and Portfolio Control Supervisor

Description

Job Summary: We are seeking a Collections and Portfolio Control Supervisor to lead and ensure the proper execution of collections management, with emphasis on operational supervision and continuous improvement. Key Highlights: 1. Operational leadership in collections management 2. Analysis and control of corporate portfolio 3. Focus on continuous improvement and customer service A company in the collections sector, with over 20 years of experience in the market managing diverse portfolios from the financial system, bank account receivables, among others. We are currently looking to incorporate the position of “Collections and Portfolio Control Supervisor” into our staff. **JOB OBJECTIVE:** To lead, monitor, and ensure the proper execution of the collections management service assigned by Group 3C, with emphasis on accounts receivable, preventive collections, invoice follow-up, maturity control, document management, KPIs, and ongoing coordination with clients. **PROFILE SUMMARY:** * Role focus: Operational supervision, control of current and overdue portfolio, document traceability, SLA/KPI compliance, and continuous improvement. * Minimum 3 years’ experience supervising collections, accounts receivable, corporate portfolio, invoice administration, or financial back-office operations. * Desired specialization: Automotive sector, insurance companies, services, factoring, credit and collections, or B2B portfolio management. * Experience in AI or Python **REQUIRED PROFILE** * Technical or university degree in Administration, Accounting, Finance, Economics, Industrial Engineering, or related fields. * Experience supervising collections teams, accounts receivable, and corporate portfolio management. * Ability to coordinate with internal and external clients, manage due dates, handle incidents, and ensure operational continuity of the service. **SPECIFIC REQUIRED KNOWLEDGE:** * Management of accounts receivable, current debt, invoices nearing maturity, and overdue invoices. * Preventive and early corrective collections, focused on preventing portfolio deterioration. * Invoice follow-up, payment commitments, observations, rejections, and confirmations. * Document management for collections and control of supporting documents, charges, and account statements. * Experience interacting with insurance companies and corporate clients. * Proficiency in client portals for invoice registration and tracking. * Intermediate or advanced Excel skills, CRM, tracking databases, and operational reporting. * KPIs: recovery rate, contactability, payment promises, DSO, days overdue, coverage, and productivity. * Best practices in customer service, confidentiality, and personal data protection. **COMPETENCIES:** * Operational leadership and coordination capability. * Portfolio analysis, prioritization, and control. * Effective communication and negotiation with corporate clients. * Results orientation, organization, and methodical follow-up. * Incident management, timely escalation, and continuous improvement. **MAIN RESPONSIBILITIES:** * Supervise the comprehensive management of the portfolio assigned by Group 3C. * Distribute the portfolio according to client type, amount, age, maturity date, priority, and documentary complexity. * Monitor preventive management of invoices approaching maturity, preventing current debt from becoming overdue. * Monitor corrective management of overdue invoices or invoices with days overdue. * Ensure daily follow-up of invoices, payment commitments, maturities, incidents, and observations. * Validate that collectors record each action performed, including date, channel, contact, result, commitment, and next step. * Supervise invoice registration in client portals, especially insurance companies. * Control invoices, charges, supporting documents, rejections, observations, and documentary confirmations. * Coordinate with Group 3C on critical cases, documentary observations, information discrepancies, or payment barriers. * Generate and validate daily, weekly, monthly, or ad-hoc reports. * Monitor recovery, contact, payment promise, days overdue, coverage, and productivity KPIs per collector. * Implement corrective actions in response to process deviations or KPI non-compliance. * Guarantee operational continuity during absences, vacations, leaves, or contingencies. * Participate in follow-up meetings and propose improvements to reduce days overdue and accelerate payments. **POSITION SPECIFICATIONS:** * Work Modality: Remote * Working Hours: Monday to Friday, 8:30 AM to 6:30 PM; Saturdays, 9:00 AM to 12:00 PM. * Formal employment under MYPE payroll from day one. * Timely payments. Salary: S/.1\.00 \- S/.2\.00 per month Application Question(s): * How many years of experience do you have supervising collections teams, accounts receivable, and corporate portfolio management? * Do you have knowledge of document management for collections and control of supporting documents, charges, and account statements? * Do you have experience interacting with insurance companies and corporate clients? * What is your Excel proficiency level? It will be assessed. * Do you have experience in preventive and early corrective collections, focused on preventing portfolio deterioration? * In your experience, have you implemented corrective actions in response to process deviations or KPI non-compliance? Which ones? * Please indicate your salary expectation for this position. * Do you have experience in AI or Python? Please specify which. Work Location: Remote employment