Job Summary: We are seeking a Help Desk Operator to provide technical support to users, manage incidents, and ensure the proper functioning of systems. Key Highlights: 1. User technical support and incident management 2. Operational maintenance of the support service 3. Incident registration and tracking We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Students in the 9th semester or graduates \| Technical degree holders or graduates \| Bachelor's degree holders \| University graduates in Systems Engineering or related fields \- Knowledge of Windows or Linux operating systems \- Experience handling incidents related to Office, Office 365, Microsoft 365, and Level I networking. \- One year of experience in help desks, service desks, or remote technical support Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational support service for reported incidents during agreed working hours, covering systems included within the service scope. \- Handle application-related incidents from the Help Desk. \- Record all incidents occurring during the assigned shift. \- Continuously monitor pending tickets and ensure their proper closure. \- Register support requests in the Help Desk tool. \- Verify that each request contains the minimum required information for processing Schedule: Monday to Sunday (1 rotating day off) Full-time modality: 4 hours per day, rotating shifts between 7 AM and 9 PM (7 AM is the earliest possible start time; 9 PM is the latest possible end time) Benefits: Join the América Móvil Group. Full payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with their preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process." We invite you to visit our website. Job Type: Full-time Salary: Starting at S/.700\.00 per month Application Question(s): * What is your academic degree? * Do you have experience providing remote user support? \* Please detail. * Do you agree with the part-time salary amount of 700 soles? * Do you agree with on-site work at Nicolás Arriola 314 and the established schedule (6 days per week, 4 hours per day)? Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
