TECHNICAL SUPPORT COORDINATOR – KONECTA

Description

Position Summary: We are seeking a Technical Support Team Leader with experience in leadership and operational management, focused on achieving objectives and continuous improvement. Key Highlights: 1. Lead and supervise technical support teams, monitoring KPIs. 2. Provide support, manage incidents, and prepare management reports. 3. Identify improvement opportunities and ensure compliance with standards. **TECHNICAL SUPPORT TEAM LEADER – KONECTA** Work Location: Plaza San Martín, Downtown Lima We are looking for a Technical Support Team Leader with experience in team leadership and operational management, oriented toward objective achievement and continuous improvement of technical support processes. **Requirements:** * Minimum 6 months of experience leading technical support teams, help desks, or customer service teams. * Technical or university studies in Systems, Computer Science, Telecommunications, or related fields (preferred). * Knowledge of Windows operating systems and computer tools. * Experience in troubleshooting and connectivity testing. * Proficiency in network commands (Ping, Tracert, Ipconfig, Nslookup, among others). * Knowledge and use of remote access tools. * Experience in tracking and managing performance indicators (KPIs). * Intermediate-level proficiency in Microsoft Office. * Ability to train, motivate, and develop work teams. * Strong problem-solving and decision-making skills. * Availability to work onsite at Plaza San Martín, Downtown Lima. * Availability to work rotating 24/7 shifts (morning, afternoon, and overnight). **Main Responsibilities:** * Supervise, direct, and support the technical support team. * Monitor compliance with management and productivity indicators. * Provide support and escalate complex incidents. * Track critical cases and ensure timely resolution. * Prepare team management and performance reports. * Ensure compliance with procedures, policies, and quality standards. * Identify improvement opportunities and propose corrective actions. **Competencies:** * Leadership. * Effective communication. * Results orientation. * Proactivity and dynamism. * Analytical ability. * Problem solving. * Organization and planning. * Working under pressure. * Responsibility and commitment. **Benefits:** * Base salary of S/ 1,800\.00\. * Enrollment in MYPE payroll from day one. * Pleasant work environment. * Ongoing training. * Opportunities for professional growth and development. Interested candidates who meet the profile may send their updated CV to schedule an interview. Job Type: Full-time Salary: S/.1,800\.00 per month Work Location: On-site employment