Job Summary: Provide Back Office technical support at Levels 1, 2, and 3 for the monitoring and supervision network of a specific product line, ensuring service continuity and participating in technical acceptance processes. Key Highlights: 1. First-level technical support for the monitoring network 2. Handling, logging, and tracking of technical incidents 3. Participation in the technical acceptance process of services TECHNICAL SUPPORT ENGINEER – PROJECT **Intermediate English – Rotating Shifts 24/7** **Work Modality:** On-site (Client’s office) Job Objective Provide Back Office technical support at Levels 1, 2, and 3 for the monitoring and supervision network of a specific product line, ensuring service continuity and participating in technical acceptance processes. Working Hours Rotating shifts: * 9:00 PM to 6:00 AM * 6:00 PM to 2:00 AM Availability for weekend on-call duty in case of critical outages (24/7 incidents\). Main Responsibilities * First-level (L1\) technical support for the monitoring network. * Handling, logging, and tracking of technical incidents. * Escalation of cases according to established procedures. * Monitoring of alarms, events, and service interruptions. * Participation in the technical acceptance process of services. * Preparation of reports and technical documentation. * On-site support at the client’s office. * Weekend on-call duty for critical failures. Requirements * Graduate, bachelor’s degree holder, or certified professional in Telecommunications Engineering, Systems Engineering, Networking, or related fields. * Up to 2 years of experience in Back Office, NOC, monitoring, or technical support. * Intermediate English (MANDATORY). * Basic knowledge of: * Networks and telecommunications. * Service monitoring. * Ticket and incident management. * Availability for night and rotating shifts. * Availability for weekend on-call duty. Competencies * Problem analysis and resolution. * Working under pressure. * Effective communication. * Responsibility and commitment. * Customer-oriented mindset. Working Conditions * Enrollment in **MYPE payroll from day one**. * Base salary: **S/ 3,000**. Employment Type: Full-time Salary: S/.3,000\.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
