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Job Summary: We are seeking a Help Desk Operator to provide technical support to users, manage incidents and requests, and ensure proper ticket closure. Key Highlights: 1. Provides technical support to users on software and applications. 2. Continuously tracks pending tickets to ensure their closure. 3. Registers and verifies service requests in the Help Desk tool. We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Students or graduates of Technical or University programs in Systems Engineering or related fields. \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, or remote technical support. Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational status of the incident support service during agreed working hours for systems covered under the service scope. \- Handle application-related incidents from the Help Desk. \- Record all incidents occurring during the assigned shift. \- Continuously track pending tickets and ensure their proper closure. \- Share knowledge gained from trainings provided by HITSS personnel with team members. \- Register service requests in the Help Desk tool. \- Verify that each request contains the minimum required information for processing. Schedule: Monday to Sunday (1 rotating day off) Part-time modality: 4 hours per day, rotating shifts between 7 AM and 9 PM (7 AM is the earliest entry time; 9 PM is the latest exit time). Benefits: Join the América Móvil Group. Full payroll salary starting from Day 1. Corporate EPS (optional). Corporate agreements. Interested candidates should submit their CV along with preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process." We invite you to visit our website. Employment Type: Full-time Salary: Up to S/.700\.00 per month Application Question(s): * What are your salary expectations for part-time work? * What is your academic degree? * Do you agree with the required in-person attendance and scheduled hours? * Do you have experience providing remote user support? \* Please detail. Work Location: On-site employment
