Junior Level 1 Technical Support – Part-time

Description

Job Summary: Help Desk Operator providing technical support to users, managing incidents, and ensuring proper system functionality. Key Responsibilities: 1. Providing technical support to users for base software, office software, and applications. 2. Maintaining operational status of the incident support service for reported incidents. 3. Continuously tracking pending tickets and ensuring their closure. We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical or university students or graduates in Systems Engineering or related fields. \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, or remote technical support. Responsibilities: \- Providing technical support to users regarding base software, office software, and applications. \- Maintaining operational status, during agreed working hours, of the incident support service for incidents reported by users of systems covered under the service scope. \- Handling application-related incidents from the Help Desk. \- Recording incidents occurring during the work shift. \- Continuously tracking pending tickets and ensuring their proper closure. \- Sharing knowledge gained from training sessions conducted by HITSS personnel with team members. \- Registering support requests in the Help Desk tool. \- Verifying that requests contain the minimum required information for processing. Schedule: Mon\-Sun (1 rotating day off) Full-time modality: 4 hours per day, rotating shifts between 7 AM and 9 PM (7 AM earliest start time, 9 PM latest end time) Benefits: Joining the América Móvil Group. 100% payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process." We invite you to visit our website. Employment Type: Full-time Salary: S/.700\.00 per month Application Questions: * What are your salary expectations? * What is your academic degree? * Do you agree with the required on-site presence and scheduled hours? * Do you have experience providing remote user support? \* Please detail. Work Location: On-site employment