Customer Experience Advisor

Description

Job Summary: Coolbox is seeking Customer Experience Advisors to handle communications, resolve inquiries, and prevent complaints through digital channels. Key Highlights: 1. Customer service and resolution of inquiries through digital channels 2. Prevention of complaints and identification of errors in products/services 3. Professional development with a career path and continuous training Coolbox, a Retail sector company, is currently looking for Customer Experience Advisors (Digital Channels) on a full-time basis for our Miraflores office. Requirements: - Experience in Customer Service. - Knowledge of Customer Service. - Availability to work from 1:00 p.m. to 10:00 p.m. Responsibilities: - Politely handle customer communications to inform them about products, resolve their questions, inquiries, suggestions, requests, complaints, and grievances via written channels. - Prevent complaints or grievances by identifying deviations and errors in products or services as part of customer service. Working Hours: 1:00 p.m. to 10:00 p.m. One day off per week (Saturday or Sunday) Work Location: Miraflores (Benavides Avenue) WHAT DO WE OFFER? - Formal employment with all statutory benefits. - Commissions based on performance against key indicators. - Career path. - Continuous training in technology and sales. - Partnerships with educational institutions. - Discounts on our products. - Birthday leave. · At Coolbox, we foster an inclusive workplace. Therefore, in our recruitment processes, we ensure equal opportunities for all candidates to join our team.-Requirements- Minimum education: Technical years of experience Keywords: advisor, asesor, costumer, cliente