Client Service Specialist - EPM

Description

Summary: Seeking a customer service-passionate and highly organized individual with exceptional multitasking abilities to manage residential property maintenance. Highlights: 1. Passionate about customer service and assisting clients 2. Highly organized with exceptional multitasking abilities 3. Self-starter, willing to ask questions, and collaborative **Company Description:** We are a full\-service residential management company in Baltimore, Maryland, with six years of real estate sales expertise. Our tenant\-friendly approach maximizes property owner returns while providing top\-notch management services. We are seeking a candidate who is passionate about customer service, enjoys assisting clients, and is highly organized with exceptional multitasking abilities, aligning with the responsibilities outlined in the job description. **Salary:** USD $800\-$1,050USD (monthly) **Roles and Responsibilities:** * Managing maintenance requests for 300\+ properties via phone, text, email, and ERP portal. * Diagnosing and triaging work orders to vendors or in\-house teams. * Scheduling maintenance with contractors (electrician, plumber, handyman, roofer) and coordinating tenant visits. * Recording and auditing contractor invoices, ensuring accurate financial records. * Informing clients of repair completion, including photos and tenant feedback. * Centralizing maintenance calls and training tenants on effective issue reporting. * Implementing contractor scheduling on designated days for cost\-effectiveness. **Skills** * Phone contact handling skills and active listening. * Customer orientation and ability to adapt/respond to different types of characters. * Fluent English \& Excellent communication skills * Self\-starter, willing to ask questions, organized, collaborative. **Qualifications:** * Bachelor's (Required) * Customer Service: 1\-2 years (Required) * Advanced English (Required) **Technology:** * AppFolio * 3CX * LeadSimple **Physical Setting:** Remote **Schedule:** Monday to Friday \- Business hours Job Type: Full\-time Pay: S/.2,740\.00 \- S/.3,595\.00 per month Education: * Bachelor's (Required) Experience: * customer service: 1 year (Required) Language: * advanced English (Required) Work Location: Remote