Post-Sales Coordinator

Description

Job Summary: Coordinate, manage, and supervise all post-sales activities, from customer service to work execution and property handover. Key Responsibilities: 1. Manages customer complaints and inquiries until resolution and customer satisfaction. 2. Coordinates and supervises post-sales work with quality and within deadlines. 3. Manages operational resources and inventory of area materials. We are Actual Inmobiliaria and are seeking a Post-Sales Coordinator. **REQUIREMENTS** * Bachelor's degree or higher in Engineering or Architecture * 4 years of experience in real estate companies * Intermediate-to-advanced Microsoft Office proficiency * Intermediate AutoCAD proficiency * Intermediate Evolta CRM proficiency **RESPONSIBILITIES** * Register, manage, and comprehensively track complaints, inquiries, and incidents reported by property owners, the board of directors, and management via the Evolta CRM, email, or other formal channels until resolution and customer satisfaction. * Assist and coordinate inspection visits for reported incidents, assess their validity, and define appropriate corrective actions. * Prepare reports for non-valid incidents following inspections, as required, to support communications with customers, management, or the board of directors. * Coordinate and supervise post-sales work execution with contractors, suppliers, and operational staff, ensuring adherence to deadlines, quality standards, and established technical criteria. * Schedule, coordinate, and conduct property handovers, verifying property conditions, documentation, and compliance with the handover protocol. * Manage communications with customers, property owners, and management, responding to emails and other communications related to inquiries, complaints, or incidents. * Manage operational resources for the post-sales department, including petty cash management, material procurement, expense control, submission of invoices and/or receipts, and supporting documentation for supplier payments. * Monitor and track inventory of materials required for post-sales services, managing restocking according to operational demand. * Organize, supervise, and assign operational staff to address incidents and perform post-sales work. * Attend project reviews during construction phases when required, providing post-sales perspective and preventive measures against future incidents. * Participate in training sessions related to project handover and post-sales processes, ensuring correct application of established procedures. Employment Type: Full-time Work Location: On-site