Description
Position Summary:
Responsible for providing operational support to the customer onboarding process, ensuring compliance with internal policies and coordinating with internal departments for contractual management and process improvement.
Key Highlights:
1. Manages the customer onboarding process and validates documentation.
2. Coordinates with internal departments to ensure compliance with requirements.
3. Develops management indicators and proposes process improvements.
Role Overview
**Job Description**
**Commercial Administration Analyst**
Responsible for providing operational support to the customer onboarding process, ensuring compliance with internal policies, defined service levels, and correct execution of processes related to supporting the commercial team. Additionally, coordinates with internal departments for contract management, supplier qualification, service activation, purchase order administration, and continuous improvement of operational processes, contributing to an efficient experience for both internal and external customers.
Key Responsibilities
* Manage the customer onboarding process in accordance with internal policies and current regulatory requirements.
* Validate required documentation for contracting, product and service up-selling/down-selling.
* Review corporate documentation, including validity of powers of attorney, legal representation, signing authority of legal representatives, and RUC registration certificate.
* Manage and track sales validation processes via Salesforce.
* Coordinate the execution, administration, custody, and tracking of contracts and associated documentation.
* Support supplier qualification processes and customer audit requirements.
* Coordinate with Compliance, Legal, Commercial, and other involved departments to ensure compliance with established requirements for each operation.
* Validate proper registration and management of purchase orders, contracts, invoices, and other supporting documents.
* Manage recurring batch processes and other operational activities within the scope of responsibility.
* Develop management indicators and propose improvements aimed at optimizing departmental processes.
* Ensure compliance with defined Service Level Agreements (SLAs) for processes under responsibility.
Experience and Skills
**Qualifications**
* 1\. Bachelor's degree or higher in Business Administration, Industrial Engineering, Law, Economics, or related fields.
* 2\. Experience in document review and validation of customer contracting processes.
* 3\. Salesforce CRM
* 4\. Customer service orientation and commitment toward internal customers.
* 5\. Task prioritization
About Experian
Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We help redefine lending practices, detect and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market—all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate across a variety of markets—from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.
We invest in people and cutting-edge technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we employ 22,500 people across 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com.
Our uniqueness lies in celebrating what makes us different. Experian’s culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters: DEI (Diversity, Equity & Inclusion), work-life balance, development, authenticity, engagement, collaboration, wellbeing, reward and recognition, volunteering—and the list goes on. Experian’s strong people-first focus has been recognized with awards including Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work (globally rated 4.4 stars), among others. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity employer and affirmative action company. Innovation is fundamental to Experian’s DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their full selves regardless of gender, ethnicity, religion, skin color, sexual orientation, physical ability, or age. If you have a disability or special need requiring accommodations, please let us know as soon as possible.
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