Customer Service - Cusco

Description

Job Summary: We are seeking individuals passionate about customer service and sales, with a service-oriented mindset and results-driven attitude, to manage digital and in-person commercial opportunities. Key Highlights: 1. Lead management and continuous follow-up of commercial opportunities. 2. Customer interaction through various communication channels. 3. Customer orientation and goal achievement. Join Our Team! At Pacífico Motors, we seek individuals passionate about customer service and sales, with a service-oriented mindset and results-driven attitude, to manage commercial opportunities generated through our digital and in-person channels. **Job Objective** Efficiently manage leads generated from various acquisition channels by providing timely and personalized attention to potential customers, continuously following up on commercial opportunities, and contributing to the company's sales targets. **Responsibilities** * Promptly contact assigned prospects via phone calls, WhatsApp, email, and other communication channels. * Provide clear and accurate information regarding vehicles, promotions, marketing campaigns, and company services. * Properly qualify and record lead information in established management systems. * Continuously follow up with prospects throughout the entire commercial process. * Coordinate appointments and referrals with sales advisors and relevant departments. * Maintain updated customer and prospect databases. * Meet management metrics related to response time, follow-up frequency, and lead conversion rates. * Ensure a customer service experience aligned with Pacífico Motors' quality and service standards. * Prepare follow-up and performance reports as required. Requirements * Technical or university degree in Administration, Marketing, Communication Sciences, or related fields. * Minimum 1 year of experience in customer service, telemarketing, contact centers, sales, or commercial management. * Proficiency in computer tools and Microsoft Office at the user level. * Experience managing CRM systems (preferred). * Excellent verbal and written communication skills. * Strong organizational, follow-up, and multi-customer management abilities. * Customer orientation and goal achievement focus. * Availability to work in Cusco. Benefits * Formal employment with all statutory benefits. * Fixed salary plus commissions. * Opportunities for professional development and growth. * Ongoing training. * Excellent working environment. * Employment with a solid, industry-leading automotive company. * Corporate discounts and benefits within the Posben Group. We look forward to your application! Workplace: On-site employment