Customer Service Executive

Description

Job Summary: Answer calls at the telephone center, handle digital channels and in-person customers, manage inquiries, complaints, and product-related requests, and record incidents in systems. Key Highlights: 1. Comprehensive customer service via telephone, digital, and in-person channels 2. Management of inquiries and complaints regarding the product portfolio 3. Recording of incidents in internal systems Your main challenges will be: * Handling the telephone center and digital customer service channels. * Assisting customers who visit our offices in person to request information regarding enrollment, inquiries, complaints, or product portfolio requirements. * Providing service in accordance with the Customer Service Protocol (telephone, in-person, digital channels) from the initial greeting to the final farewell. * Recording incidents generated through all corresponding service channels in the "Complaints and Requests" format within authorized systems. Requirements: * Graduate professional in Administration, Marketing, Industrial Engineering, or related fields. * Minimum 1 year of experience in customer service, call centers, or related roles. * Intermediate-level Office software proficiency. * CRM software proficiency is desirable. Salary: S/.2,000.00 - S/.2,700.00 per month Experience: * Call center: 1 year (Mandatory) Work Location: On-site employment