Job Summary: A professional responsible for comprehensive management of risk, sales, customer relations, negotiation, and market development, ensuring compliance and customer loyalty. Key Responsibilities: 1. Manage Group-wide risks, compliance, and internal controls. 2. Achieve sales targets and develop customer loyalty. 3. Analyze the market, competition, and anticipate customer needs. 1\. Risk Management, Compliance, and Internal Controls * Adhere to the Group's Code of Ethics and specifically implement Group norms and policies related to interactions with agents, officials, and consultants; competition law; and annual activities of the Ethics and Compliance Program. 2\. Achieve sales targets according to the sales action plan: * Propose a sales work plan. * Establish a portfolio of potential customers. * Promote company recognition and brand image. * Develop customer loyalty. 3\. Maintain up-to-date records of customer visits, market developments, competition, and innovation: * Keep customer files updated, including products and services. * Support product expertise. 4\. Prepare appropriate proposals to meet customer needs: * Customize proposals in collaboration with relevant departments. * Prepare proposal presentations using communication tools. * Define KPIs for each customer. 5\. Present and adjust proposals according to company policies. * Based on customer requests, aiming to secure larger business opportunities. 6\. Formalize and negotiate daily to obtain purchase orders: * Leveraging existing contract frameworks, including distributor and agent agreements. * In accordance with pricing policies and methodologies. * In compliance with local legislation and regulations. 7\. Anticipate future strategic contracts by participating with distributors in pre-sales activities and engaging with decision-makers. * Support distributors in their participation in Public or Private Sector tenders and bids, aiming to secure awards. 8\. Manage interaction with the plant to organize and schedule after-sales activities. * Address commercial and quality complaints based on customer requirements to ensure compliance and customer loyalty. * Organize technical-commercial training for customers' personnel, distributors, and their customers, tailored to their needs, to ensure adequate product knowledge and achieve customer loyalty. 9\. Develop, organize, and disseminate customer-related information. 10\. Prepare the Work Plan aligned with the Customer Action Plan within the company. 11\. Build market expertise within the company: * Identify market movements and trends. * Anticipate new product or service developments. * Monitor competitors' activities and offerings. * Share market knowledge internally. * Anticipate customer needs and market evolutions, and accordingly develop solutions. 12\. Contribute to marketing plan preparation by providing insights on strategic customers and market conditions. 13\. Safety and Integrated Management System * Follow specific instructions from the Integrated Management System covering Environmental Management, Occupational Health and Safety, and Quality. * Respect and apply safety and environmental standards. * Participate in safety incident analysis.
María García
Indeed · HR
María García
Indeed · HR
