Customer Service Assistant

Description

Job Summary: We are seeking Customer Service personnel to handle inquiry tracking, incident resolution, and operational coordination in a dynamic environment. Key Highlights: 1. Key role in managing inquiries and resolving incidents. 2. Operational coordination with stores, warehouse, and carriers. 3. Opportunity to work in a dynamic and operational environment. At **EVA Courier**, we are currently seeking personnel for our Customer Service department, focused on tracking inquiries, incidents, and operational coordination with stores and the warehouse. We seek an organized, analytical, communicative individual capable of consistently tracking various requests. **WORK SCHEDULE:** * Monday to Saturday, **9:00 a.m. to 6:00 p.m.** * On-site mode. **REQUIREMENTS:** * Intermediate-level Excel proficiency. * Completed or ongoing technical studies. * If currently studying, must have schedules compatible with working hours. * Analytical skills, effective communication, and leadership ability. * Ability to manage multiple requests and track cases. **MAIN RESPONSIBILITIES:** * Manage store inquiries and requests via WhatsApp. * Track and resolve incidents, complaints, and requests. * Record and categorize various operational scenarios in established systems. * Manage and track canceled orders, identifying root causes and improvement opportunities. * Coordinate with stores and warehouse regarding merchandise receipt and returns. * Handle returns of eligible and non-eligible products. * Provide operational support in coordinating with carriers and logistics operators. * Coordinate express pickups and deliveries between stores and warehouse. * Inform warehouse staff about merchandise receipt schedules. * Review and promptly respond to pending chats and inquiries. * Maintain up-to-date documentation and records of all actions taken. * Escalate critical or high-priority cases to relevant departments to ensure timely resolution. We seek proactive individuals with a service-oriented mindset and the ability to thrive in a dynamic and operational environment. **Apply now and join our team!** Salary: S/.1,300\.00 per month Work Location: On-site employment