Job Summary: We are seeking a Customer Service Coordinator to ensure external customer satisfaction in the agro-industrial sector, managing quality standards and claims. Key Responsibilities: 1. Manage compliance with quality standards for external customers 2. Ensure technical and organoleptic specifications of exported fruit 3. Coordinate continuous improvement plans among key departments JOB DESCRIPTION A leading agro-industrial company is looking for top talent for the position of CUSTOMER SERVICE COORDINATOR. Responsibilities: * Diagnose and manage compliance with the company’s technical and documentary quality standards for external customers, according to specific customer and destination requirements, to ensure their satisfaction. * Ensure that each shipment of exported fruit meets the technical and organoleptic specifications required by customers. * Safeguard customer satisfaction and strengthen brand reputation. * Manage customer claims (complaints), conducting traceability analysis and identifying root causes. * Coordinate and implement continuous improvement plans integrating Market, Quality, and Customer Service departments. REQUIREMENTS * Bachelor’s degree in Agronomy, Agro-industrial Engineering, Food Industry Engineering, Industrial Engineering, or related fields. * Postgraduate diploma in Quality Management or Integrated Management Systems. * Specialization in Customer Experience or Customer Service Management. * Advanced Excel and Power BI. * Knowledge of HACCP, Global G.A.P., and ISO 9001\. * Intermediate-to-advanced English. * Experience in claim analysis, traceability, and continuous improvement. * Proficiency in KPIs and root cause analysis tools. * Experience coordinating with Production, Quality, Logistics, and Commercial departments.
María García
Indeed · HR
María García
Indeed · HR
