Customer Service Coordinator

Description

Job Summary: EVA Courier is seeking Customer Service personnel to handle inquiry tracking, incident management, and operational coordination with stores and warehouses, requiring organization, analytical skills, and communication. Key Highlights: 1. Manages store inquiries and requests via WhatsApp. 2. Tracks and resolves incidents, complaints, and requests. 3. Provides operational support in coordinating with carriers and logistics operators. At **EVA Courier**, we are currently seeking personnel for our Customer Service area, focused on tracking inquiries, incidents, and operational coordination with stores and warehouses. We seek an organized, analytical, communicative individual capable of consistently tracking various requests. **WORK SCHEDULE:** * Monday to Saturday, **9:00 a.m. to 6:00 p.m.** * On-site mode. **REQUIREMENTS:** * Intermediate-level Excel proficiency. * Completed technical studies or currently enrolled. * If currently studying, must have schedules compatible with working hours. * Analytical skills, effective communication, and leadership ability. * Ability to manage multiple requests and track cases. **MAIN RESPONSIBILITIES:** * Manage store inquiries and requests via WhatsApp. * Track and resolve incidents, complaints, and requests. * Record and categorize various operational cases in established systems. * Manage and track canceled orders, identifying root causes and improvement opportunities. * Coordinate with stores and warehouses regarding merchandise intake and returns. * Manage returns of eligible and non-eligible products. * Provide operational support in coordinating with carriers and logistics operators. * Coordinate express pickups and deliveries between stores and warehouses. * Inform warehouse staff about merchandise intake schedules. * Review and promptly respond to pending chats and inquiries. * Maintain updated documentation and records of all actions taken. * Escalate critical or high-priority cases to the relevant departments to ensure timely resolution. We seek proactive individuals with service orientation and the ability to thrive in a dynamic, operational environment. **Apply now and join our team!** Salary: S/.1,300\.00 per month Workplace: On-site employment