HSKP Coordinator

Description

Summary: Mandarin Oriental, Sanya is seeking a dedicated Coordinator to join the housekeeping team, managing communications and guest requests with integrity and a growth mindset. Highlights: 1. Thrive in a team that succeeds together, demonstrating integrity and respect. 2. Embrace a growth mindset and become a fan of the exceptional. 3. Be conscientious, attentive to detail, and calmly handle pressure. **Coordinator** Housekeeping Clerk Mandarin Oriental, Sanya is looking for a **Coordinator** to join our housekeeping team. Mandarin Oriental Sanya is currently recruiting Public Area Attendants to join its Housekeeping Department. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Are you a master craftsman? Do you aspire to join our team, working collaboratively toward shared success? Can you demonstrate integrity and respect while fulfilling your responsibilities? Do you embrace change and adopt a growth mindset? We invite you to become a fan of excellence. Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Mandarin Oriental is an award\-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences in premier global destinations, backed by a robust development pipeline. Increasingly acclaimed for creating some of the world’s most coveted properties, the Group delivers legendary service rooted in Asian heritage while embodying the absolute forefront of luxury experiences. MANDARIN ORIENTAL, SANYA Mandarin Oriental, Sanya A hidden gem where nature is celebrated, and privacy is assured. A secluded luxury haven celebrating natural beauty and ensuring absolute privacy. Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury. Mandarin Oriental, Sanya is the Mandarin Oriental Hotel Group’s first property in mainland China, extending the Group’s luxury and lifestyle retreat concept tailored for experienced international travelers seeking tranquility, ultimate relaxation, and refined luxury. The resort enjoys the tranquillity of a 1\.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea. The resort enjoys the serenity of a nationally protected 1\.2\-km coral bay and spans 12 hectares of lush tropical vegetation overlooking the warm, soothing waters of the South China Sea. **About the job** Based at the Mandarin Oriental, Sanya within the Housekeeping Department in Sanya, the Coordinator will handle all communication in and out of the housekeeping office and be responsible for answering telephone calls as well as dealing with requests accordingly. The coordinator will report directly to the Assistant Executive Housekeeper. The functional positions of the room attendants will report to Coordinator, under the supervision of the office supervisor. Based at Mandarin Oriental, Sanya’s Housekeeping Department, the Coordinator will manage all incoming and outgoing communications from the housekeeping office, answer telephone calls, and handle guest requests appropriately. The Coordinator reports directly to the Assistant Executive Housekeeper. Room Attendants report functionally to the Coordinator, under the supervision of the Office Supervisor. **As Coordinator, you will be responsible for the following duties:** **As Coordinator, you will be responsible for the following duties:** * To answer all telephone calls according to procedures. * Answer all telephone calls in accordance with established procedures. * To liaise and follow up with other department to ensure the efficient operation of the Housekeeping Department. * Liaise and follow up with other departments to ensure the Housekeeping Department operates efficiently. * To be knowledgeable in Housekeeping’s computer function. * Be proficient in the Housekeeping Department’s computer systems. * To be able to work independently and ability to handle all guest requests and complaints in a confidence manner. * Work independently and confidently handle all guest requests and complaints. * To conduct daily inventory of housekeeping keys/pagers after each shift. * Conduct daily inventories of housekeeping keys and pagers after each shift. * To co\-ordinate and prepare all blocked arrival rooms i.e. VIPs, Individual or Group rooms reports. * Coordinate and prepare reports for all blocked arrival rooms (e.g., VIP, individual, or group rooms). * To print and monitor on all daily room discrepancy reports. * Print and monitor all daily room discrepancy reports. * To print and prepare all required reports for each shift. * Print and prepare all required reports for each shift. * To assign and ensure that all guest requests are completed within 15 minutes of request. * Assign tasks and ensure all guest requests are fulfilled within 15 minutes of receipt. * To control and assign all uncovered rooms, “DND” and refuse services rooms. * Manage and assign all unassigned rooms, “Do Not Disturb” rooms, and “No Service Required” rooms. * To update status of rooms on computer as and when required. * Update room statuses in the system as required. * To inform Engineering of all maintenance defects and follow up all items requested for by guests. * Notify Engineering of all maintenance issues and follow up on all guest\-requested items. * To schedule program maintenance work i.e. window cleaning, balcony cleaning, shampooing, carpet spotting, weeding, floor polishing job to cleaners and contractors. * Schedule routine maintenance tasks — such as window cleaning, balcony cleaning, carpet shampooing, carpet spot cleaning, weeding, and floor polishing — for cleaners and contractors. * To set and release OOO as and when required. * Set and release Out\-of\-Order (OOO) room statuses as required. * Each shift should be handed over. * Ensure proper handover between shifts. * To prepare new arrival rooms for turn down staffs. * Prepare newly arriving rooms for turndown service staff immediately upon check\-in. * To print and prepare all reports required for filing at closing shift. * Print and prepare all reports required for filing at the end of the closing shift. * Complete the relevant forms required by the FLHESS audit, e.g. baby cot checklist * Complete all FLHESS audit\-required forms (e.g., baby cot checklist). * To record lost and found items brought down by cleaning staff. * Record all lost and found items submitted by cleaning staff. * Before the 3rd of each month, the unclaimed items of 2 months ago must be sorted out and recorded * By the 3rd of each month, unclaimed items from two months prior must be sorted and recorded. * Tidy up the office including the minibar room before the middle shift and turn off all electrical equipment * Tidy the office, including the minibar room, before the mid\-shift ends, and switch off all electrical equipment. * To perform any other tasks or projects as assigned by the hotel management. * Perform any other tasks or projects assigned by hotel management. * Strictly comply with the relevant provisions of the hotel's 《Employee Handbook》 * Strictly comply with the relevant provisions of the hotel’s Employee Handbook. **As Coordinator****,** **we expect from you:** **As Coordinator, we expect the following from you:** * is conscientious and always attentive to detail * Are conscientious and consistently attentive to detail. * serves guests with a sense modesty and humility – gets things done quietly without unnecessary fuss. * Serve guests with modesty and humility — accomplishing tasks quietly and without unnecessary fuss. * has a positive influence on others in the team and clearly enjoys working with people * Positively influence teammates and genuinely enjoy working with people. * language and communication skills meet the needs of the role * Possess language and communication skills appropriate for the role. * is reliable and demonstrates the ability to work without supervision, as required * Are reliable and demonstrate the ability to work unsupervised, as required. * able to stay calm under pressure * Remain calm under pressure. * displays an understanding of quality and consistently delivers the Pillars and Department LQE’s * Demonstrate a clear understanding of quality and consistently deliver the Group’s Pillars and Department LQEs. **Our commitment to you** **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * Learning & Development: Your success is our success. We design distinctive learning and development programs tailored to each stage of your career, enabling continuous growth. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * MOstay: When you work as diligently as our colleagues do, taking time off is essential. As a member of the \#MOfamily, you can stay with us anywhere in the world. The MOstay program offers complimentary nights, plus specially attractive room rates for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Health & Colleague Wellness: Achieving the right work\-life balance is vital. Your wellbeing matters deeply to us. We offer a wide range of health benefits and wellness programs to all colleagues worldwide. *Local benefits* *Local benefits* * A competitive salary and benefits packages 具有竞争力的薪资及福利 * A competitive salary and comprehensive benefits package * Annual Leave and Public Holidays 带薪年假及公共假期 * Annual leave and public holidays * Social Insurances and Housing Fund 社会保险及公积金 * Social insurances and housing fund * Free accommodation and meals 免费的宿舍住宿及工作餐 * Complimentary accommodation and meals **We’re Fans. Are you?**