Job Summary: Technical support professional responsible for diagnosing and resolving incidents, performing maintenance, and managing IT equipment to ensure proper operation. Key Highlights: 1. On-site technical support incident diagnosis and resolution. 2. Preventive and corrective hardware and software maintenance. 3. Event and collaboration tools support. Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss out! Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Duties** * Perform on\-site diagnosis of support request scenarios. * Provide functional support for applications defined by REPSOL as core services. * Perform user data backups and recovery. * Log support requests, perform diagnosis, and resolve on\-site reported support requests where applicable. * Conduct on\-site testing to ensure proper operation of affected components, deployment of new functionalities, or infrastructure changes requested by specialized teams. * Confirm user satisfaction with the solution provided. * Document in detail the solution applied when resolving support requests. * Perform corrective and preventive hardware and software maintenance. * Identify, analyze, and diagnose recurring incidents. * Execute remediation tasks for vulnerabilities detected on user devices. * Support events and/or activities requiring the use of any audiovisual or microcomputing equipment. * Carry out equipment adaptation and updates (hardware and software). Proactively propose improvements. * Perform digital signage configuration and incident management. * Support collaboration tools (MS Teams and others). * Conduct periodic reviews of meeting room status to coordinate with meeting room maintenance providers for preventive and corrective hardware/software maintenance in meeting rooms. * Provide audiovisual support for meeting rooms, training rooms, and auditoriums. * Handle simple, procedural tasks required by REPSOL or delegated by other specialized teams. * Support and accompany other vendors during equipment failures. **Requirements and Qualifications** * Technical professional with studies in systems, computer science, industrial, logistics, or related fields. * Knowledge of ITIL Foundation (desirable but not mandatory). * Experience in operational handling of assets, inventories, or warehouses. * 1 year or more of professional experience. * Technical knowledge of HW (desirable). * Knowledge of ticket management tools (desirable). 48 hours per week, rotating schedule. * Lima \- South area. **Additional Information** Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters, and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual who embraces continuous learning and has innovation in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future — together!
María García
Indeed · HR
María García
Indeed · HR
