Delivery Lead

Description

Job Summary: We are seeking a Delivery Lead to manage contractual compliance, coordinate technical teams, and ensure service profitability. Key Highlights: 1. Leadership in IT project/service management and multidisciplinary teams. 2. Contract management with SLAs and budgetary control. 3. Opportunity to innovate and co-create a better future. At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what we love and co\-creating a better future. To continue our growth, we are currently looking for an outstanding professional to join us as Delivery Lead. **Responsibilities and Authorities** **Functions**: *Operational and Governance* * Management of contractual compliance, SLAs, and billing * Primary point of contact for the client in operational and governance committees (daily/weekly/monthly) * Coordination of technical teams (networks, servers, databases) and prioritization of incidents * Monitoring of capacity, availability, and maintenance window compliance indicators * Escalation and management of high-impact incidents (P1/P2\) * Identification of scope gaps and automation opportunities *Financial* * Monitoring of service margin (operational cost vs. monthly billing) * Development and control of project forecast/budget (monthly and annual) * Validation of overtime, on-call shifts, and cost overruns prior to execution * Management of specialist hour banks (consumption vs. contracted hours) * Reporting of service profitability to Management/Operations Directorate * Analysis of budget deviations and justification to the client in case of scope adjustments (addendums, resizing). **Requirements and Qualifications** **Requirements**: * Degree in Systems Engineering, Computer Science, Telecommunications, or related field * PMP certification preferred * ITIL v4 Foundation (minimum) or Scrum Master certification * 5\+ years in IT project/service management, ideally in outsourcing models or 24x7 operations * 3\+ years leading multidisciplinary technical teams (infrastructure, networks, databases) * Prior experience managing contracts with SLAs, KPIs, client\-vendor governance committees, and service budgetary control *Servers and Infrastructure* * Windows Server and Linux administration — Knowledge * Virtualization (VMware, Hyper\-V) — Knowledge * Use of infrastructure monitoring tools (Zabbix, Grafana, Nagios or similar) * Knowledge of backup and continuity management (backup policies, RTO/RPO) *Networks* * Networking fundamentals (LAN/WAN, VPN, firewall, switching/routing) * Concepts of segmentation and basic perimeter security (not requiring cybersecurity specialization) *Databases* * Functional knowledge of relational database engines (SQL Server, MySQL, Oracle) — DBA expertise not required, but understanding of maintenance, patching, and first-level troubleshooting is essential to communicate effectively with specialist teams *Service Management* * ITIL (incident, problem, change, and service level management) * ITSM tools (ServiceNow or similar) * Handling of operational KPIs and reporting (Power BI, advanced Excel) *Financial and Economic Control* * Proficiency in cost models (pivot tables, FTE tracking, margin calculation) * Knowledge of outsourcing service cost structures (cost per FTE, cost per tower, indirect costs) preferred * Experience developing business cases or justifying team expansion to clients preferred * Executive communication with clients (ability to translate technical aspects into business impact) * Financial vision of the service, not only operational — engages in profitability discussions with Management and cost\-benefit discussions with clients * Conflict management and negotiation * Autonomy in end-to-end team management **Additional Information** Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are exactly what you are looking for. Come and let’s build a better future — together!