Junior Commercial Assistant

Description

Job Summary: We are seeking a Junior Commercial Assistant to ensure high-quality customer service, manage customer requests, strengthen relationships, and achieve long-term customer satisfaction. Key Responsibilities: 1. Comprehensive customer service and loyalty management. 2. Effective resolution of requests and enhancement of trust. 3. Coordination and follow-up of services and payments. On behalf of our client — a leader in environmental sanitation services — we are looking for a "Junior Commercial Assistant", available to work in Pueblo Libre. **JOB OBJECTIVE:** To provide appropriate customer service management, ensuring service quality, effective resolution of customer requests, and strengthening of trust-based relationships to achieve long-term customer satisfaction and loyalty. **RESPONSIBILITIES:** * Submit preliminary and final reports on executed services, ensuring timely delivery of information to the customer. * Receive, record, and manage customer complaints, inquiries, or claims, performing appropriate follow-up until resolution. * Coordinate and distribute customer satisfaction surveys to assess service quality and identify improvement opportunities. * Follow up with customers having pending payments, coordinating actions for timely receivables recovery while maintaining effective communication with the customer. **REQUIREMENTS:** * Graduate or Bachelor’s degree in Business Administration or related field. * Intermediate to advanced Excel proficiency. * Document organization skills and customer-oriented attitude. * Intermediate knowledge of database management. * 1–2 years of experience in customer service. * Proactive attitude and strong service orientation. **BENEFITS** * Employment with a company under the General Regime. * Formal payroll enrollment from day one. Salary: S/.1,500.00 \- S/.1,800.00 per month Workplace: On-site employment