AFTER-SALES ASSISTANT – REFRIGERATION EQUIPMENT

Description

Job Summary: We are seeking an After-Sales Assistant to support the administrative and operational management of the technical service department, providing assistance in customer service, logistics, and service follow-up. Key Highlights: 1. Key support in the management and coordination of technical services. 2. Opportunity for growth within the After-Sales area. 3. Training on refrigeration equipment and processes. A company dedicated to the manufacturing and installation of commercial refrigeration equipment is looking to hire an After-Sales Assistant to support the administrative and operational management of our technical service department. What will be your mission? Support the After-Sales Coordinator in customer service, technician scheduling, logistics, service tracking, and administrative control of the department. Main Responsibilities · Receive calls and messages from customers regarding technical services. · Accurately record reported requirements and issues. · Coordinate scheduled visits and tasks with technicians. · Follow up on pending services and communicate progress to customers. · Assist in preparing and sending quotations. · Track quotations and approved services. · Coordinate the purchase and delivery of spare parts, materials, and supplies. · Support daily logistics for technicians. · Record expenses, purchases, completed services, and income. · Assist in reviewing and organizing technicians’ expense reports. · Maintain updated customer and service records. · Prepare basic reports on completed work, pending tasks, and expenses. · Support the After-Sales Coordinator in administrative and commercial tasks of the department. Candidate Profile · Minimum 1 year of experience in administrative roles, customer service, operations, logistics, or service coordination. · Preferred experience in maintenance, refrigeration, electricity, construction, or technical service companies. · Proficiency in Excel. · Strong oral and written communication skills. · Ability to interact with customers in a courteous and professional manner. · Organized, responsible individual with strong follow-up capability. · Ability to handle multiple tasks simultaneously. · Basic knowledge of invoicing, quotations, and expense control is preferred. · Basic knowledge of refrigeration or electromechanical equipment is preferred but \*not mandatory\*. We especially seek an \*organized, quick-thinking, and proactive individual. The position requires simultaneous attention to multiple aspects: customers, technicians, materials, quotations, purchases, and documentation. Therefore, we seek someone who proactively follows up without waiting for instructions on each task. We Offer · Formal employment / terms to be defined according to profile. · Compensation commensurate with experience. · Training on our equipment and processes. · Potential for growth within the After-Sales area. Work Location: Villa El Salvador Industrial Park Working Hours: Monday to Friday, 8:00 AM–6:00 PM; Saturdays, 8:00 AM–1:00 PM Compensation: S/1,500.00 Salary: S/.1,400.00 – S/.1,500.00 per month Work Location: On-site employment