Reception and Call Assistant

Description

Job Summary: We are seeking a dynamic and proactive individual to handle inquiries, advise prospects, and conduct commercial follow-up in a customer service and sales environment. Key Highlights: 1. Customer service, sales, or commercial follow-up experience 2. Ongoing training and mentoring 3. Opportunity for professional development in a sports-oriented environment At AX Archery, we seek a dynamic, proactive individual with excellent communication skills to handle inquiries via social media and phone calls, advise our prospects, and support them throughout their entire customer journey. If you have experience in customer service, sales, or commercial follow-up—and are motivated to connect with people and achieve goals—we want to meet you! **WORK SCHEDULE:** * **Monday to Friday:** 9:00 AM – 1:00 PM / 3:00 PM – 7:00 PM * **Saturday:** 9:00 AM – 1:00 PM / 2:00 PM – 6:00 PM **SALARY:** S/ 580.00 – S/600.00 **RESPONSIBILITIES:** * **Contact leads and prospects via phone calls, WhatsApp Business, and other digital channels** to provide information about our programs. * **Manage social media and digital customer service channels**, responding to inquiries promptly and conducting commercial follow-up until visits or enrollments are confirmed. * Schedule appointments, trial sessions, and classes in coordination with the sales and sports teams. * Record and update prospect and customer information in the CRM, as well as prepare basic management reports. * Support front-desk operations, attendance registration, and equipment distribution. * Perform other duties related to this position. **REQUIREMENTS:** * Final-year student or recent graduate in **Business Administration, Psychology, Communications, Sports Journalism, or Education** * Prior experience in **Customer Service, Sales, or Reception (minimum 3 months).** * Excellent personal presentation and a positive, service-oriented attitude. * Strong verbal and written communication skills. **BENEFITS:** * **Formal employment contract (on payroll).** * **Training** and ongoing mentoring. * **Career path** * **Bonus** based on commercial targets and performance after the probationary period. * Opportunity for professional development in a growing sports-oriented environment. Application Questions: * One of the main responsibilities of this role is to contact potential customers by phone to provide information. Please tell us whether you have prior experience making such calls, or how you would feel performing this function. * Have you worked with any CRM or customer database? * Did you review the work schedule and salary? Do you agree with them? Work Location: On-site employment