Middle Quality and Continuous Improvement Analyst

Description

Job Summary: Drive continuous improvement, operational efficiency, and customer experience through advanced data analysis, analytical model management, and application of artificial intelligence solutions. Key Highlights: 1. Boost your talent with new experiences and challenges. 2. Join the best team and transcend with your talent. 3. Be part of the digital transformation of a major company. If you seek to boost your talent with new experiences and challenges that push you to always aim higher—this is your opportunity! Join the best team and transcend with your talent as a **Middle Quality and Continuous Improvement Analyst**. **Your primary objective will be:** To drive continuous improvement, operational efficiency, and customer experience through advanced data analysis, management and evolution of analytical models, process automation, and application of artificial intelligence solutions—contributing to data-driven decision-making and reduction of operational friction. **How will you achieve this?** * Administer and optimize Speech Analytics models by defining and adjusting categories, taxonomies, keywords, business rules, and metrics to identify behaviors, risks, improvement opportunities, and relevant insights from customer interactions. * Manage, exploit, and analyze databases to identify opportunities for process optimization, automation, and continuous improvement. * Design and develop reports, dashboards, and analytical solutions to facilitate monitoring of KPIs, early risk detection, and business decision-making. * Actively participate in automation initiatives, advanced analytics, and implementation of generative and/or predictive artificial intelligence tools aimed at improving productivity and customer experience. * Monitor and analyze operational and quality indicators, identifying trends, deviations, and improvement opportunities that contribute to achieving strategic objectives. * Document processes, procedures, business rules, and analytical models, ensuring traceability and compliance with established departmental methodologies. * Propose data-driven initiatives that contribute to optimizing processes, improving operational efficiency, and generating business value. **What do we require from you?** * Professional degree in Systems Engineering, Industrial Engineering, Statistics, Computer Science, or related fields. * Minimum 1 year of experience in data analysis and exploitation, database management, and development of analytical solutions. * Proficiency in SQL, Teradata, Oracle, AWS, Python, and data integration and processing tools (e.g., SSIS or similar). * Experience or knowledge in process automation (RPA, scripting, workflows), advanced analytics, generative artificial intelligence, and data visualization. * Familiarity with agile methodologies such as Scrum, Design Thinking, and/or Agile, applied to process improvement and customer experience. **What do we offer you at Interbank?** An INcredible experience with our flexible work model “Interbank Eres” Development opportunities: growth paths and upskilling and reskilling tools at Interbank and across all companies within the Intercorp Group. Being part of the digital transformation of one of Peru’s most important companies Apply now and join a team that always aims higher! At Interbank, we are committed to equal opportunity. All applicants will be considered without regard to ethnic origin, gender, age, marital status, sexual orientation, religion, disability, nationality, or economic condition. Everyone is welcome!