ADMINISTRATIVE TECHNICIAN

Description

Position Summary: Ensure first-contact patient care through efficient management of admissions, daily revenue collection, and administrative support to Administration and General Management. Key Highlights: 1. Manages patient admission and orientation with human warmth. 2. Actively promotes physiotherapy treatments and services. 3. Provides key administrative support to the General Management. JOB DESCRIPTION: ADMINISTRATIVE ASSISTANT / RECEPTIONIST I. POSITION IDENTIFICATION * Position Title: Receptionist / Administrative Assistant * Department / Unit: Support Unit / Administration * Reports To: Administrator / General Management II. POSITION MISSION Ensure first-contact patient care through efficient management of admissions, daily service revenue collection, administrative and scheduling support to Administration and General Management, aligned with the institution’s human warmth and excellence. III. SPECIFIC FUNCTIONS * Admission and Triage Management: Receive and orient patients attending the physical medicine and rehabilitation service. * Document Control: Open and update data in administrative files (medical histories or admission records). * Active Promotion and Offering: Actively promote and offer treatment packages, physiotherapy campaigns, and available center services to new and returning patients. * Commercial Advisory: Clearly and thoroughly inform patients about the clinical, economic, and continuity-of-treatment benefits offered by institutional packages. * Sales Closure and Customer Retention: Guide the sales process to final closure, managing patient objections and ensuring payment or authorized financing for sessions. * Customer Follow-up: Conduct post-consultation follow-up with interested patients to finalize acquisition of therapy programs recommended by medical staff. * Human Resources: Assist in monitoring staff entry and exit, and report incidents to Administration. * Appointment Logistics: Schedule and confirm medical and therapy appointments according to established time availability. * Operational Financial Management: Prepare daily income and expense reports for Administration. * Trusted Support: Directly assist Administration and General Management with telephone calls, scheduling, and receipt/shipment of correspondence. Employment Type: Full-time Salary: S/.900.00 - S/.1,200.00 per month Work Location: On-site employment