Admissions Clerk

Description

Position Summary: Provide courteous, efficient, and timely service to patients and their families by managing admissions, appointments, registration, and orientation regarding services at Clínica Buenaventura to ensure a high-quality experience. Key Highlights: 1. Courteous and efficient attention to patients and their families 2. Comprehensive management of the admission and medical appointment process 3. Orientation on clinical services and procedures Position Objective To provide courteous, efficient, and timely service to patients and their families by managing the admission process, appointment scheduling, information registration, and orientation regarding Clínica Buenaventura’s services, thereby ensuring a high-quality patient experience. Main Responsibilities * Receive and welcome patients and visitors. * Register and update patient information in the system. * Schedule, reschedule, and confirm medical appointments. * Verify required documentation for patient care. * Orient patients regarding clinic services, operating hours, and procedures. * Manage the admission process and open clinical records as applicable. * Collect fees for consultations and other services, issuing corresponding receipts per established procedures. * Coordinate with various departments to ensure timely care. * Address inquiries and provide clear, friendly information. * Maintain confidentiality of patient information. * Manage telephone calls, messages, and other service channels. * Keep departmental documentation organized and up to date. * Comply with biosafety, quality, and personal data protection standards. RequirementsAcademic Qualifications * Technical or university studies in Administration, Secretarial Studies, Health Administration, or related fields. * Customer service training is desirable. Experience * Minimum 1 year of experience in customer service or admissions in clinics, hospitals, or medical centers. * Experience handling electronic health record systems or medical software is desirable. Knowledge * Microsoft Office (Word and Excel) at basic or intermediate level. * Proficiency in appointment scheduling systems. * Customer service techniques. * Cash handling and receipt issuance (desirable). Salary: S/.1,500\.00 \- S/.1,800\.00 per month Work Location: On-site employment