Administrative Assistant

Description

Job Summary: We are seeking a committed and proactive professional to join our team, responsible for commercial follow-up, customer service, and coordinating logistics processes. Key Highlights: 1. Opportunity for professional development and growth. 2. Excellent work environment. 3. Continuous training. **CADILLO PHARMACY S.A.C.**, a pharmaceutical sector company with over **5 years of experience**, is currently looking for a committed, proactive professional with a desire for professional growth to join our team. **Requirements** **Academic Background** * Technician, Bachelor’s degree holder, or final-cycle student in Administration, Logistics, Industrial Engineering, or related fields. **Experience** * Minimum of **6 months** of experience in commercial follow-up, customer service, after-sales support, logistics, or related areas. * Experience in serving institutional clients (desirable). **Knowledge** * Basic knowledge of logistics, procurement, and customer service. * Intermediate-level proficiency in Microsoft Excel (pivot tables, filters, reports, and basic functions). **Competencies** * Organization and planning. * Effective communication. * Customer orientation. * Problem solving. * Proactivity. * Ability to work under pressure. * Sense of urgency. * Teamwork. * Ability to coordinate across different departments. **Responsibilities** * Perform follow-up on institutional orders to ensure timely delivery. * Coordinate with Logistics, Warehouse, and Commercial departments to guarantee product availability and timely delivery. * Maintain ongoing communication with institutional clients regarding the status of their orders. * Monitor supplier delivery timelines to ensure supply continuity and shipments comply with purchase order deadlines and specifications. * Receive, register, and manage complaints related to defective products, incomplete orders, or incorrect deliveries. * Coordinate product replacement or substitution according to established procedures. * Follow up until each complaint is resolved, ensuring timely and satisfactory customer service. * Propose process improvements in customer service, logistics, and after-sales support. **We Offer** * Formal employment registration per applicable law (if applicable). * Opportunity for professional development and growth. * Excellent work environment. * Continuous training. **Work Location:** Los Olivos – Lima. Salary: S/.101\.00 \- S/.102\.00 per month Application Questions: * Have you performed shipment operations follow-up? * In which district do you live? Are you currently studying? * What is your date of birth? * Do you have experience in exchanges and complaints? Work Location: On-site employment