Call Center Assistant

Description

Job Summary: We are seeking a Call Center Assistant for a specialized clinic, focused on patient care, call handling, appointment scheduling, and internal coordination. Key Highlights: 1. Patient care and healthcare service management. 2. Internal coordination for timely care. 3. Clear communication and patient guidance. We are a specialized clinic committed to patient quality and safety, clinical excellence, and the development of our human team. Today, we are looking to add talent for the following position: **Call Center Assistant** **Main Responsibilities:** * Answer patient calls and messages through institutional channels. * Provide information and guidance regarding services, hours, and availability of care. * Schedule, confirm, and reschedule appointments. * Accurately register and update patient data. * Follow up on pending requests, appointments, and inquiries. * Coordinate with various departments of the clinic to ensure timely patient care. **Academic Qualifications:** * Technical or university studies in Administration, Health, Communications, or related fields. **Knowledge:** * Customer service and call and message management. * Appointment scheduling and follow-up. * Proficiency in Microsoft Office. * Knowledge of management systems or electronic health records is desirable. **Experience:** * Experience in handling calls and messages. * Experience in patient or healthcare service user support. * Work experience in clinics, hospitals, or medical centers. **Other Requirements:** * Immediate availability (mandatory). * Availability to work Monday through Saturday, from 8:00 a.m. to 5:00 p.m. (mandatory). * Strong communication, writing, and patient-oriented skills. If you have experience in patient care and are characterized by clear, courteous, and solution-oriented communication, we invite you to apply and join the Arthrosalud family. Salary: S/.1,500\.00 per month Workplace: On-site employment