Job Summary: We are seeking a Technical Services Coordinator to lead field teams, ensuring operational efficiency and compliance with telecommunications service delivery. Key Highlights: 1. Technical team leadership in the field 2. Coordination and optimization of service routes 3. Monitoring and tracking of technical service orders At **NETRED**, a contracting company dedicated to providing installation, cabling, and fault repair services for our strategic client **WIN**, we are looking for top talent to fill the position of **Technical Services Coordinator**. If you are a highly organized individual, process-oriented, and capable of leading field teams according to telecommunications industry standards, we want to meet you! **Job Objective** Ensure operational efficiency of field technical staff by performing real-time monitoring, route tracking, and guaranteeing strict adherence to scheduled technical service orders (WIN installations, cabling, and fault repairs). **Main Responsibilities** * **Monitoring and Tracking:** Supervise field technical staff in real time to ensure compliance with daily scheduling. * **Service Order Control:** Verify correct initiation, progress, and closure of each technical support order (WIN installations, cabling, and fault resolution). * **Data Management and Reporting:** Record, update, and analyze daily service statuses using databases. * **Assignment and Route Optimization:** Coordinate and reassign services in response to any contingency, delay, or emergency within coverage areas. * **Communication Liaison:** Serve as the direct communication bridge between field technicians, administration, and required control channels. **Profile Requirements** * **Experience:** Minimum 1–2 years in operations coordination, monitoring, dispatching, or field personnel supervision (prior experience with telecom contractors such as WIN, Claro, Movistar, etc. is highly desirable). * **Key Knowledge (Mandatory):** **Intermediate-level Excel proficiency** (use of pivot tables, formulas, and data control for reporting). * **Technical Skills:** Familiarity with geolocation tools (GPS, Google Maps) and ticket/work-order management platforms used in the sector (Desirable) * **Competencies:** * Leadership and firmness in daily management and supervision of operational staff. * Strong organizational skills, attention to detail, and high tolerance for pressure. * Real-time problem-solving ability and proactivity. Salary: S/.1,500\.00 \- S/.1,600\.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
