CALL CENTER MANAGER

Description

Job Summary: The Call Center Manager is responsible for contacting clients with outstanding debts, informing them about and negotiating payment alternatives to regularize their obligations, working within a collaborative, goal-oriented framework. Key Highlights: 1. Manage client debts and negotiate efficient payments. 2. Professional communication and persuasion to secure client commitment. 3. Opportunity to develop experience in collections and telephone management. As a **Call Center Manager**, you will be responsible for making telephone calls to clients with outstanding debts, providing them with clear information regarding their situation, and managing the payment or regularization of their obligations. This position is on-site in Arequipa, within a collaborative work environment focused on achieving objectives. **Key Responsibilities** * Make telephone calls to clients with outstanding debts. * Communicate clearly, courteously, and professionally with clients. * Inform clients about the amount and status of their debt. * Manage and negotiate debt regularization alternatives according to established procedures. * Persuade and guide clients to achieve commitment and/or payment of their debt. * Accurately record information and outcomes of completed calls. * Follow up on payment commitments made by clients. * Meet established collection targets and objectives. * Maintain respectful and professional communication throughout the entire management process. **Required and Preferred Qualifications** * Strong verbal communication skills. * Negotiation and persuasion abilities. * Goal-oriented mindset. * Ability to handle conversations with diverse types of clients. * Responsibility, punctuality, and commitment. * Teamwork capability. * Prior experience in call centers, collections, or customer service (desirable but not mandatory). In this role, you will have direct client contact via telephone calls and will be responsible for efficiently managing their debts, aiming to secure commitments and payment results. This position is suited for individuals with strong communication skills, negotiation ability, and motivation to work toward goals, offering an opportunity to build experience in collections and telephone management. Salary: Starting from S/.1,130\.00 per month Work Location: On-site employment