Casino Manager

Description

Job Summary: We are seeking a Floor Manager to oversee operations, staff, and customer service in a casino, ensuring efficiency and guest satisfaction. Key Highlights: 1. Comprehensive management of casino floor operations and staff. 2. Focus on continuous improvement and customer satisfaction. 3. Strategic coordination with various departments across the company. **We are currently recruiting a Floor Manager for a casino in Huancayo.** RESPONSIBILITIES: \- Implement and ensure staff compliance with company strategies, promotions, customer service standards, rules, and policies. \- Achieve efficient utilization of all allocated resources, ensuring timely execution aligned with company objectives. \- Coordinate, supervise, and monitor customer service on the casino floor. \- Propose improvements to processes and procedures related to customer management. \- Conduct ongoing customer follow-ups to identify their needs. \- Utilize the video surveillance area as support to better fulfill assigned responsibilities. \- Conduct performance evaluations for supervised staff and provide feedback highlighting opportunities for improvement. \- Coordinate with HR for hiring new personnel. \- Coordinate with the Technical Department regarding maintenance, repair, and operation of gaming machines, ensuring their functionality. REQUIREMENTS: \- University degree in Business Administration, Hospitality and Tourism, Marketing, or related fields. \- Knowledge of casino gaming machines or slot machines. \- Experience in budget preparation and forecasting. \- Familiarity with procedures handled by MINCETUR (Ministry of Foreign Trade and Tourism). \- Availability to work day, afternoon, or night shifts as required. BENEFITS: \- Market-competitive salary: PEN 2,000 to PEN 2,200 depending on experience. \- Formal employment registration with full statutory benefits. Employment Type: Full-time Salary: PEN 2,000.00 \- PEN 2,200.00 per month Work Location: On-site employment